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Consumer Duty - GMT (Greenwich Mean Time, GMTZ)
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Consumer Duty - GMT (Greenwich Mean Time, GMTZ)
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08:30 - 09:00
Registration & networking
09:00 - 09:10
Chair's Welcome
09:10 - 09:40
Financial Ombudsman Service – Early insights from the Consumer Duty
09:40 - 10:30
Unpacking what is meant by ‘good outcomes’ and how to evidence this
10:30 - 10:45
Morning Networking Break
10:45 - 11:15
Defining and monitoring good customer outcomes - a practical approach
11:15 - 12:05
Understanding what counts as ‘Fair Value’ and how firms can deliver this
12:05 - 13:05
Lunch & Networking
13:05 - 13:45
ICO –Supporting positive outcomes for financial services consumers through regulatory cooperation
13:45 - 14:35
Adapting and testing your communications to meet the needs of customers with characteristics of vulnerability
14:35 - 15:05
How organisations can best use and share data to meet regulatory standards
15:05 - 15:25
Afternoon Networking Break
15:25 - 16:15
Exploring the post-implementation impact of the duty: The impending shift in an organisation’s culture
16:15 - 16:45
Interactive Session: Setting appropriate communication standards between distributors and manufacturers to smooth feedback inefficiencies
16:45 - 16:55
Chair's Closing Remarks
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