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23nd Annual Complaints Management Forum
June 2025
London

Networking Opportunities

Infoline have been running risk and compliance events for over 20 years

We run events for banks, funds and insurers focused on mitigating risk and meeting regulatory compliance deadlines.

Our attendees join us to understand how their peers have been overcoming the shared challenges, so they can implement the best ideas themselves.

We run over 25 events per year, meaning our delegate database is considerable. We are able to attract a sizeable audience to our events.

Connect with your peers who are facing the same issues, so you can take their proven successful solutions back to the office.

Last year we received representatives from...

  • Admiral
  • Aegon UK
  • Affin Bank
  • Aptean
  • Bank of China UK Limited
  • Bank of Ireland
  • Belmont Green Vida Homeloans
  • BMW Financial Services GB Ltd
  • BNY Mellon
  • Cabot Financial
  • Capital Group
  • Capital One
  • Civica UK Ltd
  • Close Brothers
  • Complaints EQ
  • CourtCorrect
  • CWSL Consultancy and Training
  • Ergo Travel Insurance
  • ERGO Travel Insurance Services Ltd
  • Everyday Loans
  • Financial LFS
  • Financial Ombudsman Service
  • Foresters Friendly Society
  • Franklin Templeton Investment Management Ltd
  • Ghana International Bank Plc
  • GHIB
  • Group 1 Automotive
  • Hargreaves Lansdown
  • Insight2Value
  • Kroo Bank
  • Lendable
  • Lloyds
  • Lloyd's
  • London & Country Mortgages
  • Mazars LLP
  • MIB
  • Monzo
  • Northern Trust
  • One Savings Bank
  • Ovo Energy
  • Pepperstone
  • Quilter
  • Raiffeisen Bank Kosova
  • Royal London
  • Saga Insurance
  • ServiceNow
  • Shift Financial Services ltd
  • St. James's Place Wealth Management
  • The AA
  • Tusker Direct
  • Unum Ltd
  • USAA International Services
  • Vanguard Asset Management Ltd
  • Walker Crips Investment Management
  • Yorkshire Building Society

Job titles who have joined us in 2023 include...

Account Executive

Advisory Board Member

Associate Director

AVP CX

CEO & Founder

Chair, Risk Committee

Chief Compliance & Risk Officer

Chief Controls Officer

Chief Operating Officer

Client Business Management Director

Client Compliance Specialist Manager

Client Relations Manager

Complaint Investigation Manager

Complaint Manager

Complaint Technical Manager

Complaints Manager

Complaints Team Manager

Compliance Advice Manager

Compliance Manager

Compliance Monitoring Manager

Compliance Officer

Compliance Risk Manager

Controls Assurance Analyst

Customer Experience & Complaints Director

Customer Service and Complaints Manager

Customer Solutions Consultant

Director

Director of Disputes and Complaints

Group Head of Risk & Compliance

Head of Complaints

Head of Compliance

Head of CRM and Customer Experience

Head of Customer Operations Process Management

Head of Division Complaints

Head of Group Customer Outcomes

Insurance Sales and Service Director

Insurance Sales and Service Manager

Lead Complaint Handler

Manager Governance & QA

MD

Non-Executive Director

Ombudsman Leader

Operational Governance Officer

Operations Manager

Operations Managers

Resolution Delivery Manager

Sales and Marketing Manager

Senior Advisor

Senior Complaint Consultant

Senior Complaints Manager

Senior Customer Experience Manager

Senior Customer Resolutions Manager

Senior Manager

Senior Manager Group Customer Complaints

Senior Officer

Senior Solutions Consultant

Service Excellence Manager

Service Excellence Senior Team Leader

VP