Abbi Fry

Head of Complaints at NFU Mutual

Speaker

Abbi is Head of Complaints for NFU Mutual and has worked within Complaints Management for the majority of her 19-year career in Financial Services. She worked at Barclays for 17 years, building up experience in service, leadership and using insights to improve customer experience, then joined NFU Mutual 2 years ago to lead their complaint’s function.