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Consumer Duty 2026
4 February 2026
Novotel London Tower BridgeLondon
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Abbi Fry
Head of Complaints at NFU Mutual
Speaker

Profile

Abbi currently looks after the Complaints Department for NFU Mutual, having focussed her career in financial services on operational management and customer experience. Abbi has always favoured a customer centric approach to decision making, driving change that is validated by customer data and insights.

Agenda Sessions

  • Maintaining quality data and MI along the customer journey

    , 09:10
    View Session

At this event

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Fergus Hamilton
Policy Manager, Conduct Risk and Financial Crime
Building Societies Association

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