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23nd Annual Complaints Management Forum
June 2025
London
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Bill Haines
Head of Complaints at Quilter
Speaker

Profile

Bill Haines Head of Complaints - Quilter, responsible for all platform, advice and Quilter Investor complaints. Previously Senior Complaints Manager for AXA/Winterthur and Casework Manager for the Financial Ombudsman Service.

Agenda Sessions

  • Providing exceptional outcomes to vulnerable customers

    12:10
    View Session

At this event

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Scott Lee Holloway
Voice of the Customer Manager
APS Bank

See Bill at 23nd Annual Complaints Management Forum