8th June 2023
22nd Annual Complaints Management Forum
The biggest financial services complaints and customer journey event
How banks, funds and insurers are implementing Consumer Duty and evidencing outcomes in advance of the 31st July deadline
Meet your Consumer Duty requirements
How firms are meeting the Consumer Duty deadline this July
Understand the processes that firms are putting in place to ensure they are meeting the four outcomes of Consumer Duty.
Gauge your policies against your peers and benchmark where the industry is at in advance of the 31st July deadline.
Creating, measuring and evidencing fair customer outcomes
Take away ideas and strategies to ensure your frontline staff are equipped to provide good customer outcomes.
Understand which tools and techniques banks, funds, and insurers are using to measure and evidence outcomes.
Hear directly from the FOS in their keynote address
Once again we will be joined by the Financial Ombudsman Service to outline their recent outcomes and future focus.
Hear directly from the FOS on their future expectations for financial services firms and current casework.
Expert Presenters & Panellists Include:
Compare your Customer Service processes against your peers
Meet customer's needs during the cost of living crisis
Explore the new complaints witnessed by other firms as a result of global conflict, inflation, and cost of living increases.
Learn how you can prepare your frontline staff to handle the new complaint types in line with Consumer Duty.
The MI that Boards need to provide assurance
Hear directly from Board members on the Management Information they are seeking to provide oversight and assurance.
Compare your existing data gathering, qualitative and quantitative information, and how you can further tailor these.
Case study: Supporting vulnerable customers in line with Consumer Duty
Hear from Animal Friends Insurance as to how they are enhancing the customer journey for vulnerable customers.
Exploring how they are identifying vulnerable customers and tailoring their experience in line with Consumer Duty.
"Excellent day with very relevant topics"
SPONSOR & EXHIBITOR OPPORTUNITIES
As an event sponsorship or exhibition partner, we can help you to forge new business relationships, share your experiences and position yourself as a go-to firm for Complaints Management.
To learn more about all the opportunities available, please email Ash Khan.