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21 October 2021
Venue TBCLondon

21 October 2021
Venue TBC,
London

20th Annual Complaints Management Forum

The Largest and Most Inclusive Financial Services Complaints Management Event on the Market

Navigate and improve the complaints handling process, implement industry-leading strategies into your team, and stay ahead of regulatory change.

Book with confidence

If you book and pay now but, for any regulatory or company policy reason, you cannot attend we will issue you with:

       - a credit note for you, or a colleague, to attend another event
       - or a full refund

What will you gain?

BENEFIT FROM EXPERT INSIGHT ACROSS ALL FINANCIAL SERVICES

60+ national and boutique firms 

  • National and local banks
  • Insurance companies 
  • Law & advisory firms 
  • Investment management firms
  • Claims management companies
  • Credit consumer firms 
  • Regulatory bodies 

IMPROVE COMPLAINTS HANDLING FROM FRONT-LINE TO RESOLUTION

  • New complaints handling tools and technologies
  • What will hybrid working mean for complaints?
  • Understand the impact of the new Consumer Duties regulation
  • Beyond root-cause analysis - bringing in more data
  • Feedback capture
  • Identifying & handling vulnerable customers 

STAY AHEAD OF KEY DEVELOPMENTS IN POLICY & INNOVATION

  • Regulatory complaints outlook for 2021
  • Improving customer journey data to reduce complaints
  • Using technology to predict an outcome
  • Changing nature of customer expectations & outlets
  • What is next in complaints? 

Sue Buckle

YBS

"Excellent day with very relevant topics"

RECONNECT WITH THE INDUSTRY

Our first priority in bringing Complaints Management Forum back in person is to work closely with local authorities and venue partners.

Discover more about what range of measures we are taking, what Complaints Management Forum may look like this year and why you can book with confidence based on our new booking policy.

The event will be planned carefully in accordance with the latest UK government guidelines.