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February 2020

18th Annual Complaints Management Forum

The Largest and Most Inclusive Financial Services Complaints Management Event on the Market


Thanks to all those who attended the 2019 event. We are currently working on the 2020 agenda. 

To stay in the loop about this and other Infoline events, download this year's agenda and sign up to our mailing list.


Concise One-Day Forum Covering Complaints Handling Policy

Hear from a range of industry experts regarding the latest developments in complaints handling policy, including a stock-take analysis from the industry on key changes from 18/19, and relevant requirements under PSD2. 

Explore The Future of Complaint Handling

Delve into the possibilities of technology, hear insights to help shape your learning and development processes, and hear from the Financial Ombudsman on current and future priorities in the space. 

Assess Key Aspects of the Complaints Process

Hear from the industry on key aspects of the complaints handling process including measuring levels of compensation, empowering front-line staff and establishing vulnerable customers. 

2019 Silver Sponsor

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