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Informa

22 September 2020
Online Virtual Conference,
On-Demand Content Now Available

19th Annual Complaints Management Forum

The Largest and Most Inclusive Financial Services Complaints Management Event on the Market

Navigate and improve the complaints handling process, implement industry-leading strategies into your team, and stay ahead of regulatory change.
On-Demand Content Now Available

If you did not register for the conference and are interested in purchasing recordings of the conference sessions, please email Rosana.PillajoCabrera@informa.com.

What will you gain?


BENEFIT FROM EXPERT INSIGHT ACROSS ALL FINANCIAL SERVICES
BENEFIT FROM EXPERT INSIGHT ACROSS ALL FINANCIAL SERVICES

60+ national and boutique firms 

  • National and local banks
  • Insurance companies 
  • Law & advisory firms 
  • Investment management firms
  • Claims management companies
  • Credit consumer firms 
  • Regulatory bodies 
IMPROVE COMPLAINTS HANDLING FROM FRONT-LINE TO RESOLUTION
IMPROVE COMPLAINTS HANDLING FROM FRONT-LINE TO RESOLUTION
  • Reasons to uphold complaints 
  • Distress & inconvenience payments 
  • Measuring compensation 
  • Empowering front-line staff 
  • Final responses
  • Identifying & handling vulnerable customers 
STAY AHEAD OF KEY DEVELOPMENTS IN POLICY & INNOVATION
STAY AHEAD OF KEY DEVELOPMENTS IN POLICY & INNOVATION
  • Regulatory complaints outlook for 2020
  • How to incorporate data into the customer journey
  • Harnessing technology in root cause analysis
  • Using technology to predict an outcome
  • Changing nature of customer expectations & outlets
  • What is next in complaints? 

Gold Sponsor

Knowledge Partner

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