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Informa

19 March 2020
London

19th Annual Complaints Management Forum

The Largest and Most Inclusive Financial Services Complaints Management Event on the Market

Navigate and improve the complaints handling process, implement industry-leading strategies into your team, and stay ahead of regulatory change.

What will you gain?

BENEFIT FROM EXPERT INSIGHT ACROSS ALL FINANCIAL SERVICES

60+ national and boutique firms 

  • National and local banks
  • Insurance companies 
  • Law & advisory firms 
  • Investment management firms
  • Claims management companies
  • Credit consumer firms 
  • Regulatory bodies 
IMPROVE COMPLAINTS HANDLING FROM FRONT-LINE TO RESOLUTION
  • Reasons to uphold complaints 
  • Distress & inconvenience payments 
  • Measuring compensation 
  • Empowering front-line staff 
  • Final responses
  • Identifying & handling vulnerable customers 
STAY AHEAD OF KEY DEVELOPMENTS IN POLICY & INNOVATION
  • Regulatory complaints outlook for 2020
  • How to incorporate data into the customer journey
  • Harnessing technology in root cause analysis
  • Using technology to predict an outcome
  • Changing nature of customer expectations & outlets
  • What is next in complaints? 

Gold Sponsor

Knowledge Partner

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