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23nd Annual Complaints Management Forum
June 2025
London
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Emma Shiel
Customer Oversight & Improvement Manager at Phoenix Group
Speaker

Profile

I lead the Complaint Insight and Policy Team for the Phoenix Group, the UK’s largest long term savings and retirement business. I’ve been working in financial services for around 10 years, focusing on providing good customer outcomes and identifying and mitigating downstream risks to prevent customer detriment.

Agenda Sessions

  • Evidencing the customer journey and providing fair outcomes

    10:10
    View Session

At this event

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Noor Ahmedi
Group Head of Customer Relations
OSB

See Emma at 23nd Annual Complaints Management Forum