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23nd Annual Complaints Management Forum
June 2025
London

Lauren Long
Ombudsman Leader at Financial Ombudsman Service
Speaker

Profile

Lauren is a Senior Ombudsman and Senior Operational Leader at the Financial Ombudsman Service with 12 years’ experience across all things complaints and customer service in the financial services sector. Lauren currently leads on cross cutting casework policy for the Service, which includes oversight of its approach to complaints involving vulnerability, equality, redress and the Consumer Duty.

Agenda Sessions

  • FOS keynote address 2024

    09:10