June 2025
London Leigh-Anne GrayHead of Complaints at Ergo Travel InsuranceSpeaker
Profile
I've been in Regulated Complaints Handling for around 12 years and during that time have worked with most major finance products. I spent most of that time contracting for one of the Big 4 consultancies. I've been with ERGO for a little over 18 months now and I'm responsible for all aspects of complaints, both in-house and outsourced.
Agenda Sessions
Embedding Consumer Duty and wider best practice across the business
11:25View Session