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23nd Annual Complaints Management Forum
June 2025
London

Leigh-Anne Gray
Head of Complaints at Ergo Travel Insurance
Speaker

Profile

I've been in Regulated Complaints Handling for around 12 years and during that time have worked with most major finance products. I spent most of that time contracting for one of the Big 4 consultancies. I've been with ERGO for a little over 18 months now and I'm responsible for all aspects of complaints, both in-house and outsourced.

Agenda Sessions

  • Embedding Consumer Duty and wider best practice across the business

    11:25