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23nd Annual Complaints Management Forum
11th June 2024
Park Plaza London WaterlooLondon

Maria Lagutina
Data Products Director - Customer identity, Networks & Interactions - Data & Analytics at NatWest
Speaker

Profile

Creating enterprise-wide data solutions for unique customer identity, capturing internal and external networks & relationships, customer interaction events to enable sales, personalisation, operational strategies within the Group.

Agenda Sessions

  • Evidencing the customer journey

    09:40