CourtCorrect is the future of complaints management with AI and the proud Lead Sponsor of this Forum. Drawing on extensive sector expertise and research in partnership with the University of Cambridge, CourtCorrect has developed an AI system that helps financial services firms close complaints faster and in line with their regulatory obligations. Since launching at this Forum a year ago, CourtCorrect has onboarded major banks, insurers, lenders and FinTechs and is already processing thousands of cases every month, delighting case handlers and managers alike. We're looking forward to tracing the evolution of complaints management from the past into the future with you all!