This site is part of the Informa Connect Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 3099067.

Consumer Duty 2026
4 February 2026
Novotel London Tower BridgeLondon
Book Now
Menu
Book
keyboard_arrow_right

Consumer Duty - 2026 Agenda - GMT (Greenwich Mean Time, GMTZ)

keyboard_arrow_leftSearch & Filter
search
Consumer Duty - 2026 Agenda - GMT (Greenwich Mean Time, GMTZ)
search
08:30 - 09:00
Registration & networking
09:00 - 09:10
Chair's Welcome
09:10 - 09:55
Maintaining quality data and MI along the customer journey
09:55 - 10:40
The role of agentic AI in consumer duty: enhancing customer outcomes
10:40 - 10:55
Morning Networking Break
10:55 - 11:25
FCA Keynote Address
11:25 - 12:05
How outsourcing can be used to drive competitive advantage
12:05 - 12:50
Dealing with the Impact of consumer duty on the wholesale Sector
12:50 - 13:50
Lunch & Networking
13:50 - 14:40
Transforming principles of vulnerability into operational decisions
14:40 - 15:10
Financial Ombudsman Service: Regulatory Keynote
15:10 - 15:20
Afternoon Networking Break
15:20 - 15:45
Nationwide's approach to customer communication & understanding:
15:45 - 16:30
Consumer understanding: tailoring communications to different customer cohorts
16:30 - 16:40
Chair's Closing Remarks
Filter
Formats
Choose Day