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Consumer Duty
4 February 2026
Novotel London Tower BridgeLondon
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Consumer Duty - 2026 Agenda - GMT (Greenwich Mean Time, GMTZ)

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Consumer Duty - 2026 Agenda - GMT (Greenwich Mean Time, GMTZ)
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08:30 - 09:00
Registration & networking
09:00 - 09:10
Chair's Welcome
09:10 - 09:50
Maintaining quality data and MI along the customer journey
09:50 - 10:35
The Role of Agentic AI in Consumer Duty: Enhancing customer outcomes
10:35 - 10:50
Morning Networking Break
10:50 - 11:25
Consumer understanding: Tailoring communications to different customer cohorts
11:25 - 12:25
Lunch & Networking
12:25 - 13:05
Dealing with the impact of Consumer Duty on the wholesale sector
13:05 - 13:35
Nationwide Keynote Address:
13:35 - 14:15
Regulatory Keynote: Embedding Consumer Duty
14:15 - 14:25
Afternoon Networking Break
14:25 - 14:55
Transforming principles of vulnerability into operational decisions
14:55 - 15:30
Demonstrating healthy conduct and customer culture in a firm
15:30 - 15:40
Chair's Closing Remarks
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