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Consumer Duty
4 February 2025
Park Plaza WaterlooLondon
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Consumer Duty - GMT (Greenwich Mean Time, GMTZ)

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Consumer Duty - GMT (Greenwich Mean Time, GMTZ)
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08:30 - 09:00
Registration & networking
09:00 - 09:10
Chair's Welcome
09:10 - 09:50
Embedding good consumer duty culture
09:50 - 10:25
What makes a good fair value assessment
10:25 - 10:40
Morning Networking Break
10:40 - 11:10
Consumer Support: Perfecting the customer journey through data
11:10 - 11:40
Financial Ombudsman Service & FCA: Keynote Address
11:40 - 12:40
Lunch & Networking
12:40 - 13:15
Using MI to produce good outcomes and identify foreseeable harm
13:15 - 14:00
Testing for signs of vulnerability and evidencing ‘good’ customer understanding
14:00 - 14:20
Afternoon Networking Break
14:20 - 14:50
Leveraging the duty to enhance competitive advantage
14:50 - 15:30
Navigating Consumer Duty in Wholesale Financial Markets: Implications and Expectations
15:30 - 15:40
Chair's Closing Remarks
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