Chris FitchResearch Fellow/Vulnerability Lead at University of Bristol/Money Advice TrustSpeaker
Profile
Christopher Fitch is a Research Fellow at the University of Bristol and Vulnerability Lead at the Money Advice Trust.
Since 2007, he has led a programme of award-winning guidance, research, training, and intervention on vulnerability (www.moneyadvicetrust.org/vulnerability | www.pfrc.bristol.ac.uk).
This has involved improving practice in more than 300 firms, with 30,000 staff, and right across the financial and essential service sectors.
Previously Chris was a Research Fellow and Head of Policy at the Royal College of Psychiatrists where he led research programmes and national mental health policy development, and prior to this a Researcher at Imperial College Medical School where he worked on international WHO and United Nations research studies and public health projects.
Agenda Sessions
Testing for signs of vulnerability and evidencing ‘good’ customer understanding
, 14:50View Session