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Consumer Duty
4 February 2025
Park Plaza WaterlooLondon

Chris Fitch
Research Fellow/Vulnerability Lead at University of Bristol/Money Advice Trust
Speaker

Profile

Christopher Fitch is a Research Fellow at the University of Bristol and Vulnerability Lead at the Money Advice Trust.

Since 2007, he has led a programme of award-winning guidance, research, training, and intervention on vulnerability (www.moneyadvicetrust.org/vulnerability | www.pfrc.bristol.ac.uk).

This has involved improving practice in more than 300 firms, with 30,000 staff, and right across the financial and essential service sectors.

Previously Chris was a Research Fellow and Head of Policy at the Royal College of Psychiatrists where he led research programmes and national mental health policy development, and prior to this a Researcher at Imperial College Medical School where he worked on international WHO and United Nations research studies and public health projects.

Agenda Sessions

  • Testing for signs of vulnerability and evidencing ‘good’ customer understanding

    14:50