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Consumer Duty
February 2025
Millennium KnightsbridgeLondon

Lauren Long
Ombudsman Leader at Financial Ombudsman Service


Lauren is a Senior Ombudsman and Senior Operational Leader at the Financial Ombudsman Service with 12 years’ experience across all things complaints and customer service in the financial services sector. Lauren currently leads on cross cutting casework policy for the Service, which includes oversight of its approach to complaints involving vulnerability, equality, redress and the Consumer Duty.

Agenda Sessions

  • Financial Ombudsman Service – Early insights from the Consumer Duty