Consumer Protection Forum

Hear directly from the CMA on the new consumer protection regime, discuss how the regime is working in the current political environment, including in the context of the growth agenda. Then, analyse the new enforcement powers, how the CMA is likely to use them, and how best to run your case under the new regime. Finally, consider what will count as evidence in consumer protection cases.

Consider substantial issues under the DMCC, including drip pricing, fake reviews, and the new rules on subscriptions. Then look to the EU and examine proposals for the Digital Fairness Act, Green Claims Directive, and the new Product Liability Directive to ensure that you have considered your risks across both the UK and EU. At the end of the day, debate whether consumer law litigation will be the future of private enforcement, and finally review what lessons can be learnt ongoing cases under the old regime, including greenwashing.

How are businesses approaching the new consumer law regime? What strategies are being used to ensure compliance? How best to prepare for investigations? How should companies engage with the CMA? Consider this and much more during the highly practical in-house perspectives session.