Customer Experience Experts Podcast: Dan Hill, What's the Emotional Story?

In anticipation of our 2013 event, I recently spoke to Dan Hill, Ph.D., President, Sensory Logic and Author, Emotionomics about his involvement and experience with the Total Customer Experience Leaders Summit.

We discussed the science behind gauging both verbal and nonverbal, subconscious reactions to advertising, store environments, and product design, packaging and presentation, understanding the emotional story and forecasting engagement and experience based on that emotional connection.

Customer Experience Experts Podcast: Dan Hill, What's the Emotional Story? by IIRUSA
Join Dan Hill as he delivers a keynote address See, Touch, Buy: What's the Emotional Story? The Sensory-Emotional Experience that Lifts the Customer Experience and Profit Margin at the 2013 Total Customer Experience Leaders Summit. As a reader of this blog, we'd like to offer you a 15% discount off the standard registration rates, use code TCEL13BLOG.

Visit our website to download the 2013 brochure, learn more about the event, or register.