Certificate in Customer Journey Mapping for Business Impact
Determine the right customer centric Business Strategy and create, measure and improve the customer journey map for your brand or organisation
Sign Up for Our Professional Certificate in Customer Journey Mapping for Business Impact Training
Build the right Business Strategy for a customer centric organisation
Course Overview
The importance of understanding your customers and how they interact with the business directly and indirectly is critical in driving improved value, repeat business and ensure durability of relationship.
Customer Journey mapping (CJM) will help you make your product/service and the associated Customer Journey as simple as possible by defining the customer journey from the client’s point of view while deriving the best value for your business.
Benefits Of Attending
- Apply the essentials and the value of Customer Experience Management
- Build the right Business Strategy for a customer centric organisation
- Establish baseline experience and design according to the different touch points
- Evaluate the simplicity of the customer journey from customer’s viewpoint
Competencies
- Customer Experience Management (CEM)
- Customer Journey Mapping (CJM
- Customer focus
- Dealing with customers
- Customer strategy planning
- Customer excellence
Run this course in-house
Informa Connect Academy’s customised training solutions have helped organisations deliver tailored learning in different languages to suit every requirement.
Bespoke training designed for your organisation only, combining traditional classroom setting, blended and online learning models
schedule Date | maps_home_work Delivery Type expand_moreAll Locations In Person Live Digital | person Trainer | language Language | ||
|---|---|---|---|---|---|
24 Nov 2025 4 days 08:30 14:30 Asia/Dubai | location_on In Person Dubai, UAE | English download_for_offlineDownload Brochure | $5,445.00 $4,445.00 Book by 15 September | ||
24 Nov 2025 4 days 08:30 14:30 Asia/Dubai | location_on Live Digital Online | English download_for_offlineDownload Brochure | $3,895.00 |
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Delivery Type
expand_moreAll Locations
In Person
Live Digital
24 Nov 2025
4 days, 08:30 14:30 Asia/Dubai
location_onIn Person
Dubai, UAE
Language: English
download_for_offlineDownload Brochure$4,445.00
$5,445.00
Book by 15 September
to save $1,000.0024 Nov 2025
4 days, 08:30 14:30 Asia/Dubai
location_onLive Digital
Online
Language: English
download_for_offlineDownload Brochure$3,895.00
Contact us
Is this course for you?
Who Should Attend?
- Customer Experience Specialists
- Customer Service leaders
- Customer Experience Transformation leaders
- Frontline employees – Service delivery
- Customer Experience Insights managers
- Leadership teams in any organisation
Certification Criteria
You must meet two criteria to be eligible for an Informa Connect Academy Certificate of Completion:
- Satisfactory attendance: You must attend all sessions of the course. If, for any reason, you miss more than 2 hours of the course sessions, you will not be eligible to sit the course assessment
- Successful completion of the course assessment: Assessments will be ongoing and based on in-class participation and activities
Course Methodology
The content of this course are based on years of best practice gleaned from hands-on experience in customer journey mapping and customer experience management within various industries and subject matter domains across commercial and public sectors. This course is your roadmap for developing your CJM professional skills.
Learn More About This Training Course
Delivered by Amin
Amin is a senior professional with over 35 years of experience in strategic leadership roles within international organisations.
Certified by CPD UK
The CPD Certification Service is an independent accreditation centre working across all sectors, disciplines and further learning applications and supports policies of institutional and professional organisations globally.
Run this course in-house
Informa Connect Academy’s customised training solutions have helped organisations deliver tailored learning in different languages to suit every requirement