Kevin Lee

Chief Technology Officer & Key Pursuits Leader at NICE

Speaker

Kevin Lee serves as Chief Technology Officer and Key Pursuits Leader at NiCE, where he leads the company’s technology vision and its most strategic customer engagements by aligning platform capabilities, AI strategy, and architectural vision to deliver differentiated outcomes.

Kevin joined NiCE in 2021 and has held multiple leadership roles across the company’s digital and go-to-market organizations. He founded and scaled the Customer Service Automation team, transforming it into a cornerstone of NiCE’s growth strategy. He has played a pivotal role in many of NiCE’s most competitive and highimpact pursuits, shaping both technical and commercial strategy across global opportunities. Prior to his current role, Kevin served as Global Head of Digital Sales & Strategy, where he led the growth of NiCE’s digital portfolio and helped customers transition into the self-service era. With more than 15 years of experience in cloud and software sales, Kevin brings a comprehensive approach to account strategy, technical storytelling, and executive engagement. Kevin holds a deep commitment to cross-functional collaboration and continues to serve a