Troubleshooting

If you have difficulty logging in

Make sure you are using Chrome, Firefox or Microsoft Edge. The platform is not supported on Safari or Internet Explorer
Make sure you clear your cache and cookies
Login to the website off of your company’s VPN and remove any third-party cookie blockers
Enter the site via the direct link not through the email as some computers with malware blockers will detect suspicious behavior https://flamevirtual2020.eventfinity.co/login
Contact your company IT department and have them whitelist the event website URL:
https://flamevirtual2020.eventfinity.co/login & https://flamevirtual2020.eventfinity.co/event
Set the permissions to standard protection instead of enhanced protection. In the browser settings.