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Sep 23 – 25, 2026
Gaylord Texan Resort & Convention CenterGrapevine, Texas

Chris Antonelli
Executive Vice President, Customer Experience and Support Services at Solugenix
Speaker

Profile

Christine Antonelli leads customer experience and support services for Solugenix clients across restaurant, retail, financial services, and software environments. With more than two decades of leadership experience, she has helped global brands including McDonald’s, Sonic Drive-In, Wendy’s, BMW, and Citibank build scalable support operations.
Her expertise spans contact center strategy, customer support operations, team development, training, and global program delivery. Christine has led major initiatives including a 500-person remote order-taking program for McDonald’s and multilingual emergency assistance and concierge support for BMW drivers across Western Europe.

Chris Antonelli's Network

Agenda Sessions

  • What Guests Never See: Finding Profit in Better Store Operations

    1:45pm