FS/TEC
Sep 23 –25, 2026
Gaylord TexanGrapevine, Texas

Jay Custard
Chief Digital Advisor at World Wide Technology
Speaker

Profile

Jay is a Chief Digital Advisor who works with retailers to harness the power of digital technologies to drive meaningful customer experiences and improved business outcomes. An experienced digital marketing and omnichannel commerce executive, he has worked across multiple disciplines with both large and mid-size companies to enable integrated commerce experiences on a global scale. He has been fortunate to serve the customers of Crocs, New Balance, Finish Line, Discount Tire, Southeastern Grocers, HyVee, Dollar General, CVS, U-Haul, Macy’s, Bass Pro/Cabela’s and others with a focus on customer experience, analytics, marketing, merchandising, and technology.

Agenda Sessions

  • Transformation Reality vs Headlines: Why Restaurant Innovation Often Comes Up Short—and How to Solve It

    4:00pm