Kelsey Bain

Senior Program Manager at Denny's

Speaker

Kelsey Bain serves as Senior Program Manager at Denny’s, where she oversees the cross-functional teams essential to the brand’s pricing transformation. Working closely with Revenue Management Solutions consultants, internal departments and IT leaders, Kelsey has helped lead the shift from code-based to AI-powered, restaurant-level pricing. Her leadership covers initiatives that integrate new tools, streamline workflows, and enable franchisees to make faster, more informed pricing decisions. From implementing menu proofing and ordering systems to launching a new CRM and digital loyalty platform, Kelsey plays a key role in Denny’s broader strategy to modernize operations and improve the guest experience across 1,400+ locations.