Matt Chiasson

Director of Customer Success at Incentivio

Speaker

Matt Chiasson is the Director of Customer Success at Incentivio, where he leads the Customer Success organization and oversees the company's customer strategy. With more than a decade of experience in customer success, loyalty, and digital transformation, Matt has helped restaurant brands leverage technology to increase guest engagement, retention, and revenue. Prior to Incentivio, he held leadership roles at Toast and Punchh. Matt is passionate about connecting Customer Success to measurable business outcomes and helping organizations turn customer insights into long-term growth strategies.