Stefano Caccia

Head of Enterprise Sales at Otter

Speaker

Every missing or incorrect item costs you three times: the direct refund, the guest who never reorders, and the platform ranking that quietly suppresses future sales. While delivery volume continues to grow, many operators unknowingly bleed profit through order errors, remakes, refunds, and lost marketplace disputes. In this fast-paced, 10-minute deep dive, we unpack the true financial impact of accuracy leakage on your P&L and share real-world data from a 12 month, multi-unit verification pilot at a national QSR brand. Discover how to tackle the root cause of order errors before bags leave the line, automated strategies to recover lost revenue on unfair disputes, and the single store-level habit that determines whether your margin gains actually stick.