Palona is the AI operating layer for physical businesses, proven first in restaurants. Palona captures customer demand and operational signals, understands live business context, and coordinates workflows across people, systems, and AI agents. Today, restaurants use Palona to answer more calls, recover missed demand, qualify catering and large-order inquiries, route follow-up, and turn customer conversations into structured revenue actions. Over time, Palona expands into broader operational intelligence across physical businesses — helping teams grow revenue, protect quality, and execute with more consistency.