Course Specific FAQs

The Management Skills for Middle Managers course is an ILM-recognised, two-part master class designed to enhance middle managers' leadership and management capabilities. It focuses on succeeding during difficult times by balancing business strategy, people development, financial frameworks, and operational needs to build a high-performance organisation. This course awards up to 24 CPD points and is ideal for executives, managers, and team leaders seeking managerial effectiveness training.

In this course, you will learn leadership skills development, people management techniques, and performance management systems necessary for improving organisational efficiency. You will gain insights into business strategy, financial evaluation, team leadership skills, and employee engagement strategies. The course also covers conflict resolution in the workplace, coaching and mentoring skills, and how to foster workplace communication skills to motivate and guide teams effectively.

The course uses an interactive workshop methodology combining modules, case studies, group exercises, and practical team projects to deliver managerial effectiveness training. The framework is designed around both management and leadership development, focusing on real-world business challenges and strategic thinking skills. Participants receive comprehensive workbooks and engage in decision-making frameworks and problem-solving techniques to embed learning.

The course is divided into two parts: Part I covers Management and Business Development including business strategy, organisational structures, financial performance, and operational planning. Part II focuses on Leadership and Team Development, addressing leadership behaviour, team building, coaching, mentoring, and emotional intelligence leadership. Both parts include case studies and group activities for practical application.

This training program is ideal for all executives, middle managers, managers, and team leaders who want to improve their people management techniques and organisational leadership skills. It particularly benefits those seeking to develop strategic thinking skills and leadership development programs tailored for middle management roles. The course supports those with managerial responsibility aiming to boost workplace productivity improvement.

Upon successful attendance and completion of the course assessment, participants receive an Informa Connect Academy Certificate of Completion. Those who do not meet attendance or assessment criteria will receive a Certificate of Attendance indicating hours completed.

There are no formal prerequisites required; however, the course is designed for professionals with managerial responsibility who seek to enhance their management and leadership skills. It assumes participants have some experience in people management and wish to advance their coaching and mentoring skills for greater managerial effectiveness. Prior knowledge of business operations is helpful but not mandatory.

The course is delivered through in-person training sessions that include workshops, case studies, and group exercises, supported by a comprehensive workbook and learning resources. It spans multiple sessions, with all modules requiring full attendance to qualify for the assessment and certification.

Download the course brochure for full details on scheduling and duration.

Participants receive a unique and highly comprehensive workbook containing detailed course notes, case study materials, leadership and team development content, and a curated book list. A soft copy of all resources is also provided, ensuring convenient access for review and ongoing reference after the live sessions conclude. These materials enhance your coaching and mentoring skills and support successful learning outcomes.

The course includes training on workplace communication skills and conflict resolution in the workplace, offering practical tools and strategies to manage team dynamics effectively. Through role plays, group discussions, and case studies, you will develop the ability to negotiate, listen actively, and handle workplace conflicts constructively. These skills are essential for building empathy and fostering a positive team environment.

Informa Connect Academy is a global provider of certified professional training, offering expert-led courses in leadership, finance, HR, strategy, and more. As part of the FTSE 100-listed Informa Group, we deliver 1,000+ courses annually across in-person, live online, and digital formats, helping professionals and organisations upskill with confidence.

Informa Connect Academy delivers training across 15+ key sectors, including:

• Finance & Risk

• Human Resources

• Project Management

• Energy & Sustainability

• Maritime & Transport

• Technology & Innovation

• Leadership & Strategy

• Law, Procurement & Supply Chain

Each course is industry-relevant and globally certified, helping professionals upskill with practical tools for career growth.

Explore programmes by sector in our course catalogue or calendar.

Informa Connect Academy offers 1,000+ certified training programmes across in-person, live online, and on-demand formats. Courses cover leadership, finance, HR, strategy, operations, and more with CPD-accredited and university-backed options. Whether you're seeking flexible online learning or immersive classroom sessions in cities like Dubai, London, or Singapore, there’s a format to suit every schedule and career stage.

Our courses are led by senior certified trainers and former C-suite leaders with 15–30+ years of real-world experience. Faculty members are experts in their field, often working across Europe, the Middle East, Asia, and Australia. You’ll find bios and credentials for each trainer on the brochure, so you know exactly who’s leading your session before enrolling.

Most Informa Connect Academy courses are CPD-accredited or delivered in partnership with globally recognised organisations, including CIPD, PMI, NASBA, EFQM, WorldatWork and DMI. These accreditations ensure that our programmes meet international training standards and support your professional development goals. You can view the full list of accreditation and academic partners here.

Middle managers need a combination of leadership, communication, strategic thinking, and decision-making skills. They must be able to manage teams, align with organisational goals, and act as a bridge between senior leadership and operational staff.

Learn how to strengthen your leadership and management capabilities for greater impact.

Improving team performance requires setting clear expectations, providing regular feedback, and creating a culture of accountability and motivation. Strong leadership and consistent communication help teams stay aligned and focused on results.

Discover practical ways to drive performance and engagement within your team.

Strategic thinking helps middle managers understand the bigger picture, align team activities with organisational goals, and make informed decisions that contribute to long-term success. It ensures daily operations support overall business strategy.

Learn how to think strategically and contribute to organisational success.

Understanding financial statements and key business metrics allows managers to evaluate performance, control costs, and make data-driven decisions. Financial awareness helps ensure that actions taken at the team level support overall business profitability.

Build the confidence to use financial insights in everyday management decisions.

Organisational structures define roles, responsibilities, and communication flows within a business. Understanding these structures helps managers coordinate teams effectively, improve collaboration, and support organisational growth.

Explore how to work within and optimise organisational structures for better results.