Frequently asked questions
For any additional questions, please reach out to IMNcustomerservice@informaconnect.com.
Registration
How can I amend my details?
If you need to make any changes to your details, please email IMNCustomerService@informaconnect.com.
Unfortunately I am no longer able to attend the event. What is the cancellation policy?
We're sorry you are no longer able to attend the event! You will receive a refund of your fees paid to Informa (if any) if you cancel your registration 57 days or more before the Event, subject to an administrative charge equivalent to 10% of the total amount of your fees plus Taxes (if applicable). The Company regrets that if you cancel 56 days or less before the event, your payment is non-refundable. This also means that registrations made 56 days or less before the event are automatically non-refundable. If you are not able to attend the event you are welcome to send one of your colleagues in your place. Please see our terms & conditions for a more detailed explanation of our cancellation policy. Cancellations and replacements will only be accepted in writing to IMNCustomerService@informaconnect.com.
Can I split the pass with someone else?
Your pass cannot be split or shared between attendees under any circumstances.
How can I get a copy of my receipt for the event?
Please email IMNcustomerservice@informaconnect.com.
Can I transfer my registration to someone else?
You can transfer your registration to one of your colleagues as long as the transfer is made prior to the date that networking app opens. To transfer your registration please contact IMNCustomerService@informaconnect.com.
Participate in the event
Interested in sponsoring?
Please contact Ross Jennings at sponsorIMN@informa.com.
Interested in speaking?
Please contact Peter Gilfillan at peter.gilfillan@informa.com
Marketing partnerships
Please contact Kiana Shakeraneh at events@imn.org
How do I register for a press pass?
Please contact Kiana Shakeraneh at events@imn.org
Networking
How do I see a list of attendees?
You can view the list of attendees using the ConnectMe desktop and app-based platform exactly 4 weeks before the first conference day. You will receive an email on this date with your login instructions.
When will the networking app open?
The networking app will open August 31, 2026.
Event logistics
Do you have discounted hotel rooms available?
Please click here to see information on our discounted hotel rooms.
Are the sessions recorded?
Yes, the sessions are audio recorded. They will be available via the app to all registered attendees after the conference.
I have special dietary requirements. Who can I speak to about this?
Please contact Karen Vanderford at Karen.Vanderford@informa.com
I have a disability and need special arrangements to allow me to attend the event. Who can I speak to about this?
Please contact Karen Vanderford at Karen.Vanderford@informa.com
What is the dress code for the event?
The dress code for this event is business casual.
What is included in the price of ticket?
There may be closed-door sessions that are restricted to certain job roles at the event. Otherwise your registration fee gives you admission to all of the sessions and all of the networking events and meals listed on the agenda. You also will have access to the networking app for a year after the event. And you will have access to recordings of the sessions within the networking app.
My company is sponsoring the event. I have questions about how to register my colleagues for the event as well as questions about my exhibit booth.
Please reach out to your sponsorship coordinator, Ross Jennings, at sponsorIMN@informa.com