TravelTech recently looked at an industry where the customers noticing the lack of innovation taking place in the space. The article notes that customers are nothing their concern for the lack of innovation in the industry, particularly with Expedia, Travelocity, Orbitz and Priceline. It has lead to many customers returning to travel agents to book their trips. However, they do note that the industry is in its mature stages, and there are a few upstarts including Uptake and Triporati.
What other industries have you seen where the customers are looking for more innovation?