Key Performance Indicator Professional Certification (KPI-P)

The Key Performance Indicator Professional Certification (KPI-P) course is a practical, hands-on global standard programme developed by the Balanced Scorecard Institute in partnership with The George Washington University. It equips professionals with tools and techniques to develop, align, and use Key Performance Indicators (KPIs) to measure true business performance. The course focuses on creating relevant KPIs that drive strategic alignment and improve decision-making.

Download the course brochure for details

In the KPI-P course, you will learn to develop clear, relevant, and actionable KPIs aligned with organisational objectives. You will gain skills to eliminate vanity metrics, improve reporting, foster a performance culture focused on results, and use KPIs across strategic, operational, project, risk, and employee performance dimensions. The course includes practical exercises to enhance your ability to design dashboards and implement performance measures effectively.

The course is structured around the MPRA Framework, a simple and powerful process ensuring KPIs are meaningful, aligned, and actionable. MPRA stands for Measure, Perform, Review, and Adapt, guiding learners to track the right data, understand performance drivers, visualise results, and adapt strategy accordingly. This framework bridges strategy and execution with data-driven performance measurement.

Download the course brochure for full methodology details.

This course is ideal for teams or individuals responsible for performance measurement or management. It suits senior managers, planners, analysts, budget analysts, and employees tasked with developing or improving dashboards, scorecards, or performance measurement systems. It also benefits professionals involved in strategic planning who seek practical approaches to enhance organisational performance.

The course does not specify formal prerequisites, but it is designed for professionals with responsibilities in performance measurement or management. Attendees are expected to bring a laptop for participation in workshops and exercises. Familiarity with strategic planning concepts can enhance your experience, but the course offers guidance suitable for various skill levels.

Upon successful completion of the course and passing the certification exam, you will receive a globally recognised certificate from the Balanced Scorecard Institute in association with The George Washington University. Additionally, delegates receive an Informa Certificate of Completion. The certification is valid for three years and qualifies for Continuing Education Units (CEUs).

The KPI-P course is delivered through interactive small-group workshops supported by case studies and practical application exercises. It uses a live, in-person training format where you actively engage in developing KPIs tailored to your organisation. Bringing your laptop is required to complete hands-on activities and projects throughout the sessions.

Check Upcoming Dates

The course runs over five full days, during which participants engage in workshops, exercises, and a final certification exam. To be eligible for certification, delegates must attend all sessions and complete the assessment within the designated schedule. The course includes luncheons and refreshments for in-person attendees.

The course provides practical exercises including diagnostic tools such as the Logic Model, Cause-Effect, and Process Flow diagrams. You will develop strategic objectives, design performance measures using templates, build dashboards, and present KPI application projects for feedback. These tools support real-world application of performance measurement in various organisational contexts.

The certification exam is administered online with 40 multiple-choice or true/false questions randomly selected from a larger pool. You have 75 minutes to complete the exam with a passing score of 75% or above. Exam results are posted immediately, and certification is provided within 4–6 weeks after processing. Delegates get two attempts to pass the exam.

If you’re interested in group bookings or want to check available discounts, contact us at meenquiries@informa.com.

We also provide in-house and fully customised training solutions, where the programme can be tailored to your organisation’s specific goals, strategy needs, or internal capability requirements. For customised or in-company training, reach our Corporate Training Solutions team at cts@informa.com

Informa Connect Academy is a global provider of certified professional training, offering expert-led courses in leadership, finance, HR, strategy, and more. As part of the FTSE 100-listed Informa Group, we deliver 1,000+ courses annually across in-person, live online, and digital formats, helping professionals and organisations upskill with confidence.

Informa Connect Academy delivers training across 15+ key sectors, including:

• Finance & Risk

• Human Resources

• Project Management

• Energy & Sustainability

• Maritime & Transport

• Technology & Innovation

• Leadership & Strategy

• Law, Procurement & Supply Chain

Each course is industry-relevant and globally certified, helping professionals upskill with practical tools for career growth.

Explore programmes by sector in our course catalogue or calendar.

Informa Connect Academy offers 1,000+ certified training programmes across in-person, live online, and on-demand formats. Courses cover leadership, finance, HR, strategy, operations, and more with CPD-accredited and university-backed options. Whether you're seeking flexible online learning or immersive classroom sessions in cities like Dubai, London, or Singapore, there’s a format to suit every schedule and career stage.

Our courses are led by senior certified trainers and former C-suite leaders with 15–30+ years of real-world experience. Faculty members are experts in their field, often working across Europe, the Middle East, Asia, and Australia. You’ll find bios and credentials for each trainer on the brochure, so you know exactly who’s leading your session before enrolling.

Yes, this course is certified by the Balanced Scorecard Institute and the Center for Excellence in Public Leadership, George Washington University. Most Informa Connect Academy courses are CPD-accredited or delivered in partnership with globally recognised organisations, including CIPD, PMI, NASBA, EFQM, WorldatWork, and DMI.

These accreditations ensure that our programmes meet international training standards and support your professional development goals.

You can view the full list of accreditation and academic partners on our website.

In the KPI-P context, the 4 P’s represent what makes KPIs usable and effective, not just well-intentioned:

1. Purpose
   Every KPI must exist for a clear reason—linked to strategy, objectives, or decision-making. If it doesn’t influence action, it doesn’t belong.

2. Performance
   A KPI must measure performance outcomes, not just activity or effort. It should reflect whether results are improving, declining, or stagnating.

3. Process
   KPIs must be embedded into management and review processes - how often they’re reviewed, by whom, and what happens when targets are missed.

4. People
   KPIs must be owned, understood, and acted upon by people. Without accountability and engagement, KPIs quickly become reporting noise.

The KPI-P course places strong emphasis on connecting KPIs to purpose, process, and people, not just numbers.

A metric is a measurable data point.
A KPI is a strategic metric.

• Metrics track activity or operational data (e.g. number of calls handled, system uptime).

• KPIs measure progress toward strategic objectives and trigger management action.

In practice:

• All KPIs are metrics

• But not all metrics deserve to be KPIs

The KPI-P course teaches how to filter hundreds of available metrics down to the few that truly matter, preventing KPI overload.

A good KPI is not just SMART; it is decision-ready. Key characteristics include:

• Strategically aligned – Directly linked to objectives and priorities

• Clearly defined – No ambiguity in calculation or interpretation

• Measurable and reliable – Data can be collected consistently

• Actionable – Indicates when intervention is required

• Owned – Clear accountability for performance

• Comparable over time – Trends matter more than isolated values

• Balanced – Avoids driving the wrong behaviours

The KPI-P course trains participants to design KPIs that drive behaviour, not just reporting compliance.

There is no single “correct” number, but most organisations have far too many.

As a rule of thumb:

• Enterprise level: ~10–20 KPIs

• Department/function level: ~5–10 KPIs

• Individual / team level: ~3–7 KPIs

The KPI-P course helps organisations:

• Reduce KPI clutter

• Differentiate between strategic KPIs and operational measures

• Build a tiered KPI architecture aligned to strategy

Fewer, well-designed KPIs almost always outperform long KPI lists.

KPIs fail far more often due to design and governance issues than poor data. Common reasons include:

• KPIs not linked to strategy

• Too many KPIs with no prioritisation

• KPIs measuring activity instead of outcomes

• Poor definitions and inconsistent data

• No ownership or accountability

• KPIs reviewed but not acted upon

• KPIs encouraging the wrong behaviours

The KPI-P course directly addresses these failure points by teaching:

• Proper KPI selection and design

• Clear ownership and governance models

• Review rhythms that drive decisions

• How to align KPIs with strategy, processes, and people

Download Programme Brochure | Check upcoming Dates