PARTNERING FAQS

You can get access to partnering when registering with the Premium All Access Partnering Ticket. Within 24 hours of registering on with this ticket, you should receive an email with details on logging in to partneringONE to set up your profile. Once the system fully opens (5 weeks prior to the event), you can view all other registrants and begin to request/accept meetings. In the meantime, you will want to log in to start building your partnering profile: a brief summary of your background, company, and products.

If you’re already registered and have received your email from partneringONE with your login details, then please visit: https://partneringone.informaconnect.com/

Username: Your email address you used at the point of registration

Meetings are expected to last 25 minutes and should start and end on time. Monitor your meeting time and leave each meeting at the designated end time.

All mutually agreed meetings will be scheduled instantly starting when partnering opens. Log in to partneringONE and view your preliminary meeting schedule under Agenda – Meeting Schedule. Please check back frequently since your schedule can still change in the days leading up to and during the event.

There is not an app but partneringONE can be accessed on-the-go via your browser. There is nothing you need to download to your phone. Simply navigate to the event website and log in. You can “Add to home screen” on your phone to bookmark this site and partneringONE will appear as a tile on your phone, similar to an app icon.

Please note your colleague will need to be registered with a partnering ticket for the conference to participate in the meeting. To add someone, simply select the meeting from the Requests page and then click the pencil icon beside your company name at the top of the message. This will bring up a full list of attendees from your company. Simply click or unclick the correct participants. If you are adding someone, make sure they are marked ʻAvailableʼ on their Agenda during the appropriate timeslot.

Go to Agenda and your Meeting Schedule. Select “Calendar Export” from the upper right corner to export your partnering meetings to your personal calendar. Please note, if there are updates to your scheduled partnering meetings after you exported your calendar, you will need to do this step again to update your calendar and reflect recent changes. It is recommended to wait to download your calendar until the meeting locations are published.

Yes, you can submit a rescheduling request via partneringONE. Go to “Agenda”- “Meeting Schedule” and select the “Rescheduling” button next to the corresponding meeting. When you submit a meeting for rescheduling, you will be offered alternative times and dates. When you agree to an alternative time slot, the meeting will be instantly rescheduled and you will then set your availability for the now empty time slot. If there is no alternative time and date offered, you can still enter the meeting for rescheduling. It will be reviewed regularly by the scheduler to see if it can fit in.

Meetings with “Missing Availability” could not be scheduled due to no common availability among the participants. You can help resolve this scheduling conflict by setting more timeslots to available and/or removing any optional participants from your company. Also, try opening some early morning or evening time slots to account for other time zones. partneringONE will attempt to schedule these meetings automatically every few hours.

This usually means that the other party has contacted us to cancel their registration at the event. When a registration has been cancelled, all meetings associated with it are also cancelled and they appear as ʻRequest cancelled. Message from Administrator’ in your inbox.

Reply to the existing meeting request in partneringONE to let them know you are waiting; if they miss the meeting entirely share your contact details for easy follow-up.

Go to your “Settings” page to manage your email and notification preferences. You can subscribe to SMS notifications, add another email address as a secondary email, as well as turn on instant notifications.

Please contact our Partnering Team at lsxpartnering@informa.com for all questions related to partnering.