Certificate in Measuring, Monitoring & Improving Customer Experience
Learn to develop a customer-centric culture based on an understanding of customer expectations
Sign Up for Certificate in Measuring, Monitoring & Improving Customer Experience
The Measuring, Monitoring & Improving the Customer Experience programme is a focused four-day course aimed at professionals in customer service and related fields. Participants will learn essential skills to bridge gaps between customer expectations and actual experiences, utilising effective measurement tools and strategies for continuous improvement.
This accredited course offers up to 24 CPD points and covers topics like developing a customer-centric culture, managing complaints, and enhancing service quality. Ideal for those in customer relations, marketing, and operations across various industries, this programme equips attendees to foster customer loyalty and satisfaction effectively.
Why Attend?
This four-day course aims to enhance customer service skills essential for achieving satisfaction and loyalty. Participants will learn about the factors influencing customer expectations, identify gaps between expectations and experiences, and explore strategies to close these gaps.
The programme covers measurement tools for monitoring customer experiences, improving service delivery processes, and strategically managing complaints.
Benefits Of Attending
- Explain how to develop customer-centric culture based on a comprehensive understanding of customer expectations and customer experience
- Demonstrate and ability to use tools to help understand the factors that influence customer and potential customer perceptions of a service provider
- Demonstrate an ability to analyse the gap between customer expectations and customer experience
Course Information
Course Schedule
The course will commence at 9:30 and end at 16:30 GST (GMT+4). There will be short refreshment breaks and an hour-long lunch break at 12:45.
Learning Style
Presentations, case studies, and practical exercises will be used to enhance the learning experience.
Run this course in-house
Informa Connect Academy’s customised training solutions have helped organisations deliver tailored learning in different languages to suit every requirement.
Bespoke training designed for your organisation only, combining traditional classroom setting, blended and online learning models
Is this course for you?
Who Should Attend
This course is ideal for professionals in customer service, marketing, sales, client relations, service quality, collections, operations, and complaints handling across various sectors, including manufacturing, finance, healthcare, retail, and government. It caters to anyone looking to enhance their skills in delivering exceptional customer experiences and fostering loyalty.
Course Information
Programme level: Intermediate
Duration: Four Days
Attend In-Person or Live Digital
Earn up to 24 CPD points on this programme
Learn More About This Training Course
Delivered by Alan
Alan has been a training & development professional for over fifty years. He began his career in the computer industry and subsequently spent over thirty years in the U.K. banking sector where he held several senior roles in Training Management, Human Resource Management, Operations Management and Quality Management.
Certified by CPD UK
The CPD Certification Service is an independent accreditation centre working across all sectors, disciplines and further learning applications and supports policies of institutional and professional organisations globally.
Run this course in-house
Informa Connect Academy’s customised training solutions have helped organisations deliver tailored learning in different languages to suit every requirement