Alan PowerTrainer at Informa Connect AcademyTrainer
Profile
Alan Power is the founder and owner of MPOWER Ltd, a UK-based consultancy firm and has been a senior consultant with Informa MENA since 2003.
During an extensive and successful career with one of the Big 5 UK banks, Alan Power developed a keen interest in Quality Management as a business improvement strategy, an approach which, today, would be known as Lean Six Sigma.
As a consequence of his expertise in Quality Management, Alan was appointed to set up a new subsidiary company for the Bank which he did, establishing four key themes: Operational Excellence, Continuous Improvement, Culture and Service Excellence.
His passion for Service Excellence led Alan to be commissioned by the University of Leicester to set up a module for a Quality Management Master’s Degree in “Measuring, Monitoring & Improving Customer Experience.” This course is based on that module.
In recognition for their achievements in developing and deploying Business Excellence strategies, the new subsidiary company won several Quality Awards, including the highly prestigious Quality Scotland Award for Business Excellence.