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Frequently Asked Questions

I'm a registered attendee, what happens with my registration?

Your existing in-person conference registration ticket will automatically be carried over to our 100% virtual event and you do not need to re-register.  Should you have any queries about your registration, please contact our Delegate Relations Director Jessica Purnell at Jessica.Purnell@informa.com


I am a sponsor/exhibitor, what happens next?

Our number one priority is to deliver you an outstanding virtual experience, resulting in more opportunities for networking, brand visibility and lead generation than ever before.  Your dedicated account manager will be in touch over the coming days to provide next steps and answer any questions you may have.  Should you have immediate questions, please contact Linda Cole at Linda.Cole@informa.com


I am a speaker on the agenda, what happens next?

Our Production team will follow up with you over the coming days to re-confirm your participation as a speaker for our virtual event, and also answer any questions you may have.  Should you have any immediate questions, please contact Leena Shaw at Leena.Shaw@informa.com


How will the presentations be delivered in a virtual format?

All speaker presentations will be accessible from your computer or mobile device with a mix of live and pre-recorded sessions.  As a virtual attendee, you will be able to access all speaker presentations across all conference streams for the days you have registered for. You will still be able to submit questions to each speaker to get them answered by the speaker directly.  All presentations will be released throughout the week of the event and will be accessible for 30 days post-event.  



How will the virtual exhibition look?

Our digital exhibition will be accessible alongside the agenda presentations. Each virtual exhibit booth will be aligned with one of our conference streams, providing a simple way for you to connect with relevant vendors and suppliers.  We are currently working with all of our exhibitors to showcase their novel technologies, products and services in a 100% digital format, so stay tuned for additional details.


Will I still be able to communicate with attendees, speakers and exhibitors?

Absolutely! Our virtual platform will give you a personal profile including your name, job title and company (and you can add your photo too). You will be able to ask questions and discuss your industry challenges with all attendees, speakers and exhibitors, send private messages and set up one-to-one video meetings with each other.. 


Do I need to pay VAT now that the event is virtual?

Paying VAT depends on where you are based. Attendees based in the UK or Europe are subject to 20% VAT, and attendees based outside of Europe, or in Europe with a registered VAT number, do not need to pay VAT. 


I already booked flights / hotel accommodations, can these be refunded?

Please follow up with the airline / hotel directly to inquire about cancellation policies.



Still have questions?

Please contact our Event Marketing Manager Joanne Driscoll at Joanne.Driscoll@informa.com