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Frequently Asked Questions


How can I access the 'How To' Virtual Event User Guide?

Click on this link to access the user guide: https://informa.turtl.co/story/medtech-summit-2020-or-virtual-event-how-to-guide/


Why I am unable to see the agenda and add sessions to my schedule?

Important Agenda Information:

You will need to add sessions to your personal schedule in order to attend them. You will only be able to attend the agenda sessions taking place on the days for which you have registered. You will not be able to see the agenda on the day's that you are not registered to attend for.

  • If you are attending the current day of the event, you will be able to view the agenda and add sessions to your personal schedule.
  • If you are not attending the current day of the event, you will not be able to view the agenda and add sessions to your personal schedule today, but will be able to do so on your next day of attendance.
     

Video meeting scheduling and connections capabilities will be accessible to all throughout the whole week.


Why am I unable to join the roundtable discussion?

Roundtable discussions have a maximum capacity of 50 attendees.

If you wish to join the session, be sure to add it to your schedule and join nice and early.


Why am I not receiving communications for the MedTech Summit virtual event?

Your emails from the MedTech Summit virtual platform could be getting stuck in your organisation's filter.

Please whitelist (or add to your safe sender list) the following 4 email addresses to ensure you don't miss a thing:

  • noreply@mg.gripcontact.com
  • calendar@mg.gripcontact.com
  • calendar@gp.informaconnect.com
  • noreply@gp.informaconnect.com


Which web browser should I use to access the virtual event?

Use Google Chrome web browser for the best user experience when accessing the virtual event. If you experience any technical difficulties using Google Chrome, try clearing your cache or opening a new 'incognito' window.


I have registered for a 2, 3, or 4 day pass, but I have access to the whole virtual platform - how does this work?

You will be able to login to the platform throughout the duration of the event, and take part in virtual meetings at any time throughout the week (so please be sure to update your meeting availability in your profile). However, your agenda access will be restricted to the days you have registered to attend.

All 'SPEAKERS PRESENTING TODAY', 'DELEGATES ATTENDING TODAY' and 'SPONSOR & EXHIBITOR REPRESENTATIVES' will have access to the agenda sessions on the current day's agenda (unless viewing this prior to the live event dates, in which case these will display those with access to the agenda sessions on Monday 12th October). These are listed on the left hand side navigation bar. If you are not attending the current day's agenda you will be listed as 'ALL OTHER SPEAKERS AND DELEGATES' and will not have access to the agenda sessions for that day. 


Why do the timings on the MedTech Summit event guide differ to the timings I see on the agenda in the Virtual Event platform?

The event guide agenda is in CEST time zone. 

However, within the virtual event platform, in order to make it easier for you to manage your time and schedule, the agenda will be presented to you in the time zone in which you are currently based.

E.g. If you are based in the UK, you will see the agenda in BST time zone. If you are based in Europe, you will see the agenda in CEST time zone. Etc.


How do I start a chat with someone?

In order to start an instant web chat, you need to establish mutual 'interest' with another attendee. Click 'show interest' on the attendee profiles of the people that you would like to connect with. This will send a notification to those people to make them aware of your interest to connect, and will be added to your 'MY 'INTERESTED' LIST' tab. If the person you have shown interest in shows interest in you too, you will form a connection, which will show in your 'MY CONNECTIONS' tab. With mutual 'interest' established, you will be able to start chatting via an instant chat messenger.


Where can I find the ingredients card for the 'A Taste Of Dublin' Cooking Tutorial?

Click here for the Steak and Guinness Pie ingredients card



How do I ask questions?
Within each session, you will see tabs on the right hand side including the 'Q&A' tab. This is where you can submit your questions. Click on the '+' icon to submit your question (see image below). Once they have been approved, they will appear in the Q&A stream. We encourage you to write your name and company at the end of each question you submit as there may be others participating who will be able to follow up with you after the session to provide additional insights. Additionally, if you are submitting a question during a panel discussion that you would like answered by a specific speaker, please write @SpeakersName at the beginning of your question.


How do I set up a meeting?

To set up a one-to-one meeting, identify the person you would like to connect with. Click on 'Request a meeting'. Set the time and date for when you would like to meet (this will only show you times that both you and the meeting request recipient have available according to the availability you have set in your profile settings). Write a personal message to send along with your meeting request outlining why you would like meet, and click the send button. 

To set up a group meeting, send your one-to-one meeting request as explained above. Once this has been sent, you can add people to the meeting by clicking 'Add Invitee'. You can add a maximum of 10 other attendees at once by typing in their name, with a maximum total of 50 in total. 


How To Participate In 'Wave' Speed Networking

Add 'Wave' Speed Networking Sessions to your schedule by clicking on the calendar icon on the wave sessions within the 'EVENT AGENDA' tab to participate in this interactive speed networking session. Prior to the Wave Speed Networking Session, you can select your preferences on who you would like to meet based on who else has added speed networking to their schedule. The opportunity to select your preferences will close one hour before the speed networking session starts, so make sure you set your preferences before then. The platform will generate your meetings for you based on your preferences and our AI matchmaking algorithm, then you will come face to face in video meetings with your fellow industry peers to swap insights, discuss your biggest challenges, share learnings or just catch up with fellow attendees.


Need help?

General Queries:
Hannah.Brant@informa.com 

Technical/Platform Support:
support@grip.events