Computer Type:

• Microsoft PC: Windows 7 and above
• Apple: Mac OS X 10.11 and above
• Processor: 1.8GHz or higher
• Memory: 512MB minimum
• RAM: 3GB of RAM or more
• Display: 1024 x 768 display or higher
• Network bandwidth: 1MB minimum

Browser (it is recommended you use the most up to date versions of your chosen browser):

• Chrome
• Firefox
• Safari (note: Flash is required to view videos on Safari 10)
• Edge
• Internet Explorer (11) (Javascript enabled)

• Wireless, Local Area (WLAN): Wi-Fi and usually limited to a house, office or hotel location. The wireless connection must be reliable and continuous so that our VLE can keep track of your progress.
  
  
• Wireless, Wide Area (WAN) / mobile broadband: often via a wireless dongle and offering a countrywide service. These can work fine at times, but at other times prevent the content from working as connection strength fluctuates and may disconnect temporarily during use. Some WAN networks regularly disconnect users between transmission/reception which will cause our VLE to lose track of your progress and result in difficulty in studying the course. We don’t recommend using WAN/mobile broadband to study the course.

• Adobe Acrobat Reader for PC or Mac (free software) – used to display PDF documents for additional reading. Download the latest version here.
  
  
• Adobe Flash Player for PC or Mac (free software and pre-installed on most computers) – used by some browsers to display content. Check you have the latest version installed and/or download the latest version here.
  
  
• Java (free software) – used to run interactivity during the course. Check you have the latest version here.

With the variety of computer types, operating systems and browsers available, along with a multitude of release versions, learners can occasionally experience issues with the online content.

If this happens we have a team of specialists who should be able to help quickly resolve any problems by email or phone during UK office hours.