Steve Cheatham

Customer Success Leader at Zebra Technologies

Speaker

Steve Cheatham is a leader on Zebra Technologies' Customer Success Executive Team, distinguished by his passion for delivering exceptional customer value and skillfully mentoring his team of CSMs. Guiding strategy in retail, Steve ensures clients maximize their investments by defining robust health metrics and creating value-driven success plans. He seamlessly collaborates across engineering, sales, and support to remove roadblocks and accelerate product adoption. Leveraging over 25 years of leadership experience at organizations like Reflexis, Kohl's and Academy Sports + Outdoors, Steve consistently drives retention, growth, and lasting success for Zebra's strategic partners.