Frequently asked questions
About partneringONE
What is partneringONE?
partneringONE is a platform for licensing companies designed to optimize your partnering activities both during events and year-round. We have two access levels:
partneringONE
partneringONE is the market-leading B2B matchmaking platform which enables you to schedule 1-2-1 meetings with other delegates during partnering events. If your event ticket includes partnering, you will receive access to partneringONE.
partneringONE plus
partneringONE plus is the only solution which lets licensing professionals Find, Connect and Manage their partnering on ONE platform. Access to partneringONE plus is available as a 4 month upgrade to your ticket at a number of Informa partnering events.
About your partneringONE access during events
How do I register for partneringONE?
expand_moreAccess to the partneringONE events platform is included with your conference registration, if your ticket includes partnering. Once you register to attend a conference, you should receive an email with details on logging into partneringONE to set up your profile. Once the system fully opens for partnering (4-6 weeks prior to the event), you can view all other registrants and begin to request/accept meetings. In the meantime, we recommend you log in and start building your partnering profile: a brief summary of your background, company, and products. This way, once partnering is open, you are ready to start sending and receiving meeting requests.
I’m registered. How do I access partneringONE?
expand_moreIf you’re already registered and have received your email from partneringONE with your login details, then please visit: https://partneringone.informaconnect.com/
Username: Your email address used at the point of registration
Is there a partneringONE app?
expand_moreYes, the partneringONE app provides you with access to your partnering account while you are on-site at events. It can be downloaded from the Apple App Store and the Google Play Store.
Why should I use the partneringONE app?
expand_moreThe app keeps you up-to-date with push notifications of upcoming meetings, schedule changes, and new meeting requests. It provides offline access to your upcoming bookings. You can send meeting requests, search partneringONE, view the event agenda and your personal schedule. For participating events you will be able to view the event floorplan and your QR code to pickup your delegate badge onsite.
How do I login to the app?
expand_moreYou can login using your partneringONE user name and password. You can also enable biometric login in the app settings.
How do I set up push notifications?
expand_moreYou can opt to receive push notifications for upcoming meetings, session updates, new and updated requests. You can manage your notifications within your partneringONE settings.
Can I use the app offline?
expand_moreOnce you have logged in and have a live session, the app will update to provide offline access to your next three meetings and sessions.
Can I update my profile in the app?
expand_moreNot yet. Use the desktop access to update your profile.
How do I find my code to collect my delegate badge on the app?
expand_moreAt participating events you can find your QR code to collect your delegate badge by clicking on your profile picture and selecting eBadge code from the menu.
How do I switch between events in the app?
expand_moreYou can switch between events by clicking the menu icon in the top left corner of the app and select the three houses icon.
How do I find out more information about partnering during my conference?
expand_moreVisit the conference website for event specific information on partnering during your conference as set-up can vary.
How do I find out more about using partneringONE for an event I am organizing?
expand_moreVisit our event services page to find out how we can support you at your next event.
Is the partneringONE used at all partnering events?
expand_morepartneringONE is used at all Informa life science partnering and investment events, along with a growing number of specialist life science events.
More and more events are choosing to use partneringONE every year, but there are still a few that are using other platforms. You can see a list of all the events which use partneringONE here.
If you attend an event which hasn't yet chosen to use partneringONE yet, don't forget to recommend us to the organizing team!
partneringONE plus
What is partneringONE plus?
expand_morepartneringONE plus is an event upgrade which provides:
- A database of partnering-ready companies, assets, and people
- Partnering tracking and management tools
- Company meeting history
- All integrated with our leading partnering events
partneringONE plus transforms the way partnering activities take place to facilitate an enhanced digital experience.
What do I get with partneringONE plus that I don’t get as part of my standard event registration?
expand_morepartneringONE is used across 30+ annual events to enable delegates to arrange and manage meetings with other attendees – one event at a time.
With partneringONE plus, you can find partners for across all these events, even it you don't attend in person. You can manage your prospects using custom lists and alerts, and you can see who your team has met with in the past helping you make informed decisions about your outreach. Find out more about differences.
How do I access my partneringONE plus account?
expand_moreYour login details for partneringONE plus are the same as your partneringONE events account. You can login directly from the partneringONE login portal and navigate from there: https://partneringone.informaconnect.com
How do I build my company and personal profile on partneringONE plus?
expand_moreYour company and personal profile on partneringONE plus will be the one you used at your most recent event. Once you update your profile on partneringONE and publish it, the profile will be synchronized to partneringONE plus. You don’t need to do anything else.
If I have a partneringONE account, do I get access to partneringONE plus?
expand_moreAll our partneringONE users profiles are included in the partneringONE plus database for free unless they choose to opt-out. Only users who choose to upgrade to partneringONE plus can search the full partnering database, and access the partnering management tools.
I do not want others to find my profile on partneringONE plus. Can I hide my partneringONE plus profile?
expand_moreYou can hide your profile on partneringONE plus by visiting Account>Settings>Preferences. You can also opt-out of partneringONE plus under your Account > Settings should you wish to remove your account altogether from the platform. Changing your visibility or opting out of partneringONE plus will not affect your event experience.
How can I set my notifications for partneringONE plus?
expand_moreYou can adjust your notifications under your partneringONE plus Account ⤍ Settings located on the upper right corner: Select your profile picture followed by ‘Settings’ click ‘Edit’ and set your notifications under the ‘partneringONE plus notifications.’
How far back do the partnering profiles go in the database?
expand_moreThe partneringONE plus database includes profiles dating back to 2018.
What history can I see on partneringONE plus?
expand_moreUsers see their company history as far back as 2006 provided your company has been attending partneringONE events, arranging meetings via partneringONE and your email address has not changed.
Need more help?
I have questions that were not addressed in these FAQs, how can I contact you?
You can contact us using the following email addresses...
For delegates and event producers: partneringteam@informa.com
For partneringONE plus users: support@partneringone.com
