Thursday, March 19th, 2026 - Day 3 Main ConferenceThursday, 19 March 2026 - EST/EDT (Eastern Daylight, GMT-4)

Join Jennifer Lynn Robinson, brain injury survivor and advocate, as she shares her inspiring healthcare journey and offers practical strategies for overcoming challenges. This session will empower attendees to navigate the healthcare system with resilience, build meaningful connections, and advocate for equitable care.

• Learn how to overcome barriers like lack of resources, information and equitable care

• Discover the power of connecting with your "people"—a supportive community of peers and advocates

• Gain actionable strategies to take control of your healthcare journey with confidence

Come together with fellow patient assistance program professionals for a collaborative learning experience that celebrates the power of our collective knowledge. This interactive polling session creates a space for PAP leaders to share experiences, compare approaches, and learn from one another in real-time.

As healthcare costs rise and policies evolve, this session equips program leaders with strategies to meet growing patient needs while maintaining sustainability.

• Master strategic forecasting techniques that enable proactive resource allocation and prevent service disruptions during periods of increased demand

• Discover innovative funding models and operational efficiencies that maintain program sustainability while expanding patient reach and support capabilities

• Develop adaptive compliance frameworks that navigate evolving regulations while protecting program integrity and maximizing patient access opportunities

• Explore how bilingual services and trusted messengers enhance patient assistance programs by breaking down barriers and fostering trust

• Discuss strategies to ensure patients receive the care they need and examine the role of advocacy groups in improving access, support and equity in healthcare

Part 1: Beyond Tomorrow—Thriving in the Workplace of the Future with Summer Jelinek

The workplace is evolving at an unprecedented pace, driven by rapid technological advancements, shifting regulations, and rising company standards. In this session, Summer draws on decades of experience with renowned organizations like Walt Disney World, the Disney Institute, and the Center for Creative Leadership to explore the transformative power of adaptive leadership. Discover fresh perspectives on outdated workplace norms and gain actionable strategies to lead with confidence and innovation in the workplace of tomorrow.

Part 2: Where Hope Lives—Finding Light in the Journey with Jill Drury

Join acclaimed writer Jill Drury, whose work embodies a rare blend of clinical expertise and soulful caregiving. Jill illuminates the quiet places where hope lives and transforms everyday experiences into moments of shared humanity. Her writing elevates patient voices while inspiring us to listen deeply, live boldly and find meaning in both the grand and the simple. Through her lens, witness how the patient journey, experience and outcomes connect directly to the impact of what we've learned and discussed throughout our conference.

Together, these elements will inspire you to carry forward not just knowledge, but renewed purpose—connecting your daily work to the deeper why that makes everything we do meaningful.