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Patient Support Services Congress
June 14-16, 2022
Delivered as a Hybrid EventPhiladelphia, PA
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DAY 1 - EST/EDT (Eastern Daylight, GMT-4)

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DAY 1 - EST/EDT (Eastern Daylight, GMT-4)

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7:30am - 8:30am60 mins
Conference Registration and Continental Breakfast
    8:30am - 8:45am15 mins
    Informa Connect and Chairperson’s Welcome
      8:45am - 9:30am45 mins
      Industry Address – Dive into Market Trends Impacting Access, Adherence and the Patient Journey
        9:30am - 10:15am45 mins
        Enforcement Update – Explore Rising Oversight and High Priority Risk Areas for Patient Services Compliance
        • Meenakshi Datta - Partner, Sidley Austin LLP
        10:15am - 10:45am30 mins
        Networking and Refreshment Break
          10:45am - 11:30am45 mins
          Deliver Value through Cross-Functional Collaboration
          • Sam Spicer - Director Pharma Counsel Patient and Specialty Services, Novartis
          11:30am - 12:15pm45 mins
          Revolutionize Patient Engagement Strategy for Better Patient Outcomes
          • Alan Klein - Chief Development Officer, HealthWell Foundation
          12:15pm - 1:30pm75 mins
          Networking Luncheon
            1:30pm - 2:15pm45 mins
            What Drives Best in Class Patient Support?
            • Tara Herington, RN - Principal, Nuvera Life Science Consulting
            • Jens Kulstad - Manager, Nuvera Life Science Consulting
            Customize your Experience by Choosing Between Two Tailored Tracks
            2:15pm - 3:00pm45 mins
            Track A. Compliance & Legal
            Update Controls for Risk Mitigation in an Agile Environment
              2:15pm - 3:00pm45 mins
              Track B. Innovation & Operations
              Discover Hybrid and Alternative Patient Solutions Models to Best Support Patients and HCPs
              • Kevin Faherty - Director, Patient Services Operations, argenx
              • Julia Murphy - Director, Patient Access Services, Spero Therapeutics
              3:00pm - 3:30pm30 mins
              Track A. Compliance & Legal
              Networking and Refreshment Break
                3:00pm - 3:30pm30 mins
                Track B. Innovation & Operations
                Networking and Refreshment Break
                  3:30pm - 4:15pm45 mins
                  Track A. Compliance & Legal
                  Implement Internal Controls to Reduce Compliance Risks with Nurse Educators and HCP/Patient Interactions
                    3:30pm - 4:15pm45 mins
                    Track B. Innovation & Operations
                    Navigate Lifecycle Management for End-to-End Program Integration
                    • Rob Brown - Vice President, Strategic Accounts, Pharmacord
                    4:15pm - 5:00pm45 mins
                    Track A. Compliance & Legal
                    Manage Third-Party Compliance to Optimize Patient Interactions
                      4:15pm - 5:00pm45 mins
                      Track B. Innovation & Operations
                      Build and Maintain Patient Engagement for Rare Disease
                        5:00pm - 6:00pm60 mins
                        Networking Reception
                          NextDAY 2
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