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Patient Support Services Congress
November 8-10, 2022
Delivered as a Hybrid EventPhiladelphia, PA
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DAY 2 - EST/EDT (Eastern Daylight, GMT-4)

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DAY 2 - EST/EDT (Eastern Daylight, GMT-4)

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8:00am - 8:30am30 mins
Continental Breakfast and Networking
    Customize your Experience by Choosing Between Two Tailored Tracks
    8:30am - 8:45am15 mins
    Track A. Compliance & Legal
    Chair Remarks
      8:30am - 8:45am15 mins
      Track B. Innovation & Operations
      Chair Remarks
        8:45am - 9:30am45 mins
        Track A. Compliance & Legal
        Update Controls for Risk Mitigation in an Agile Environment
          8:45am - 9:30am45 mins
          Track B. Innovation & Operations
          Operational Insights Panel | Discover Hybrid and Alternative Patient Solutions Models to Best Support Patients and HCPs
          • Kevin Faherty - Director, Patient Services Operations, argenx
          • Julia Murphy - Director, Patient Access Services, Spero Therapeutics
          9:30am - 10:15am45 mins
          Track A. Compliance & Legal
          Implement Internal Controls to Reduce Compliance Risks with Nurse Educators and HCP/Patient Interactions
            9:30am - 10:15am45 mins
            Track B. Innovation & Operations
            Navigate Lifecycle Management for End-to-End Program Integration
            • Rob Brown - Vice President, Strategic Accounts, Pharmacord
            10:15am - 10:45am30 mins
            Track A. Compliance & Legal
            Networking and Refreshment Break
              10:15am - 10:45am30 mins
              Track B. Innovation & Operations
              Networking and Refreshment Break
                10:45am - 11:30am45 mins
                Track A. Compliance & Legal
                Manage Third-Party Compliance to Optimize Patient Interactions
                  10:45am - 11:30am45 mins
                  Track B. Innovation & Operations
                  Build and Maintain Patient Engagement for Rare Disease
                    11:30am - 12:15pm45 mins
                    Track A. Compliance & Legal
                    Enhance Patient Data Monitoring for Greater Strategic Outcomes
                      11:30am - 12:15pm45 mins
                      Track B. Innovation & Operations
                      Utilize Predictive Analytics to Build a Better Patient Services Program
                        12:15pm - 1:15pm60 mins
                        Networking Luncheon
                          1:15pm - 2:00pm45 mins
                          Track A. Compliance & Legal
                          Monitor Virtual Programs and Field Team Compliance for Successful Adaptation
                            1:15pm - 2:00pm45 mins
                            Track B. Innovation & Operations
                            Streamline Patient Education to Create Meaningful Communication
                              2:00pm - 2:45pm45 mins
                              Track A. Compliance & Legal
                              Create Compliant Bridge and Quick Start Programs for Rare Disease
                                2:00pm - 2:45pm45 mins
                                Track B. Innovation & Operations
                                Panel | Enhance Access, Reimbursement and Benefit Support Through Programming
                                • Melissa Falcone - Senior Director, Patient Services Programs and Enterprise Strategy, Abbvie
                                2:45pm - 3:15pm30 mins
                                Track A. Compliance & Legal
                                Networking and Refreshment Break
                                  2:45pm - 3:15pm30 mins
                                  Track B. Innovation & Operations
                                  Networking and Refreshment Break
                                    3:15pm - 4:00pm45 mins
                                    Track A. Compliance & Legal
                                    Secure Privacy and Patient Services — HIPAA, Consent and Data Use Management
                                      3:15pm - 4:00pm45 mins
                                      Track B. Innovation & Operations
                                      Streamline Patient Data for Actionable Insights and Efficiency
                                        4:00pm - 5:00pm60 mins
                                        Track A. Compliance & Legal
                                        Interactive Benchmarking—Roundtable Discussion
                                          4:00pm - 5:00pm60 mins
                                          Track B. Innovation & Operations
                                          Interactive Benchmarking—Roundtable Discussion
                                            5:00pm - 5:05pm5 mins
                                            Close of Day Two
                                              DAY 1
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