Day Two, November 21, 2024Thursday, 21 November 2024 - ET (Eastern Time, GMT-05:00)

• Understand how patient access programs evolve over time, and in turn, may look different at launch vs mid-life cycle vs LOE
• Pinpoint the KPIs and metrics to measure success at each stage, with an understanding that ROI cannot be the sole defining factor
• Discuss best practices to ensure that you are maintaining a robust patient access strategy throughout the entire PSP lifecycle
• Case studies to showcase how to manage programs with decreasing budgets while increasing patient volume

As stakeholders continue to anticipate and prepare for the Inflation Reduction Act, take this time to understand its respective, and continual, implications on patient services to best operationalize change within your business.

• Dissect nuances, identify unforeseen impacts and understand the influence IRA has on patient behavior
• Uncover the nitty gritty details behind the smoothing enrollment process
• Benchmark on manufacturer best practices in revamping your patient services programs as a result of Medicare part D

Accumulators, maximizers, and AFPs are disrupting traditional patient access models. This session dives beyond the basics, equipping your organization with insights to stay ahead of the curve.

• Forecast the impact of accumulators and maximizers on patient adherence and market share
• Identify the guardrails that need to be put in place and innovative solutions to catch specialty carve outs
• Explore future-proof patient access solutions that adapt to the changing environment, including the possibility of getting rid of accumulators

Deep dive into the cutting-edge digital tools and solutions transforming patient support services. Gain insights and strategies to leverage new technologies and approaches to enhance patient engagement, optimize accessibility, and boost program performance. 

While Field Reimbursement Services may not be needed for every brand, they play a crucial role in managing the complexities and costs associated with accessing specialty therapies. This session will uncover when to make these investments and considerations to improve brand reach.

• Learn how field reimbursement managers extend the reach of your brand and help overcome access barriers
• Uncover best collaboration practices between field reimbursement managers, hub services and other services throughout the patient journey
• Identify the key factors to consider when deciding between in-house or outsourced field reimbursement managers

As manufacturers continue to devote time, resources and effort toward their patient services, the lack of awareness from both patients and providers prove to be a barrier. During this session, learn how to raise awareness of these programs through heightened collaboration and communication. Understand how certain stakeholders may be skeptical about, or not even aware of, the breadth of services that you are offering and in turn how your team can convey the value of your patient services.

For years, the process of accessing specialty medications has been reactive, often causing delays and confusion that negatively affect the patient experience. This session will explore how shifting to a proactive model can eliminate these issues. By anticipating potential barriers and addressing them early, we can streamline the Script-to-Therapy journey. We’ll focus on key moments where obstacles arise and how technologies like real-time prior authorization and automated workflows can help overcome them. Attendees will walk away with practical strategies for implementing this proactive approach, emphasizing the importance of collaboration between pharmaceutical companies, healthcare providers, and patient access teams to ensure timely access to treatment.

• Learn how a proactive approach transforms the patient access experience
• Discover technologies that resolve barriers before they cause delays
• Understand how collaboration can create more efficient treatment pathways

End the Congress with an opportunity to capitalize on the new connections you have made and the new knowledge you have gained with intimate round table discussion. Round robin through 2 hot topics of your choice and engage in close up benchmarking and problem sharing facilitated by expert thought leaders and driven by superstar attendees.

Topic 1 - Optimizing Collaboration through the Patient Services Lifecycle

• Key components in deciding on an external partner(s)
  How to redefine your RFP to be less transactional and more relational
• Best practices in vendor collaboration and management
  What can the different stakeholder groups teach each other?
  What makes the relationship mutually beneficial?
• Learn strategies to manage transition between vendors
  Red flags and gaps to look for in partnerships
  What does the transition process look like?
  
  

Topic 2 - Leadership Skills – Best Practices in Hiring and Managing your Patient Services Team

• Identify strategies to hire people with the right skill set and understand the staffing model that is needed for your patient population
• Learn how to put together robust and comprehensive training schedule
• Ensure that your team remains compliant
  
  

Topic 3 - Incorporating Patient Ambassadors into your Patient Support Program

• Discuss the benefits and risks of patient ambassador programs
• Benchmark best practices in implementing an effective and compliant patient ambassador program
• Strategize on how your organization can be innovative in structuring their programs and picking their agency partners