Day Two, November 21, 2024 - ET (Eastern Time, GMT-05:00)
Day Two, November 21, 2024 - ET (Eastern Time, GMT-05:00)
- Jeff Park - Senior Director, Patient Support Services, Cytokinetics
As stakeholders continue to anticipate and prepare for the Inflation Reduction Act, take this time to understand its respective, and continual, implications on patient services to best operationalize change within your business.
- Dissect nuances, identify unforeseen impacts and understand the influence IRA has on patient behavior
- Uncover the nitty gritty details behind the smoothing enrollment process
- Benchmark on manufacturer best practices in revamping your patient services programs as a result of Medicare part D
- Nancy McGee - Vice President and General Manager U.S. Patient Support Services, IQVIA
- Jenn Millard - Vice President U.S. Integrated Patient Support Services, IQVIA
Accumulators, maximizers, and AFPs are disrupting traditional patient access models. This session dives beyond the basics, equipping your organization with insights to stay ahead of the curve.
- Forecast the impact of accumulators and maximizers on patient adherence and market share
- Identify the guardrails that need to be put in place and innovative solutions to catch specialty carve outs
- Explore future-proof patient access solutions that adapt to the changing environment, including the possibility of getting rid of accumulators
- Sarah Buchanan - Director of Federal Government Relations & Health Policy, National Psoriasis Foundation
- Kristin Manzolillo - Senior Director and Team Lead, US Oncology Patient Solutions Strategy, Pfizer
Deep dive into the cutting-edge digital tools and solutions transforming patient support services. Gain insights and strategies to leverage new technologies and approaches to enhance patient engagement, optimize accessibility, and boost program performance.
- Stuart Kamin - SVP, Analytics & Innovation, ClaritasRx
Data Privacy regulations are a compliance minefield for patient support programs. During this session, unravel the legal complexities and unpack the evolving regulatory landscape to ensure that your organization is operating compliantly.
- Deep dive into the varying state laws surrounding data privacy and e-prescriptions, and understand their effect on patient consent/signatures/HIPAA
- Benchmark on best practices in building a compliant website, including the types of information that you are (and are not) allowed to collect and the standard disclaimers that need to be incorporated
- Uncover the patient health information that is necessary for your program, and the controls that should be instated surrounding this data
After dissecting the regulations surrounding data privacy, use this session to understand how to best use organizational data to convey program success and effectiveness.
- Hear how other organizations are using their data to drive decision and patient experience, whilst keeping risk and tolerance levels in mind
- Navigate new strategies to manage data, including best practices in making data accessible internally without compromising patient privacy
- Pinpoint key measures of success and KPIs to define your program’s success without tying it back to ROI/patient conversion
End the Congress with an opportunity to capitalize on the new connections you have made and the new knowledge you have gained with intimate round table discussion. Round robin through 2 hot topics of your choice and engage in close up benchmarking and problem sharing facilitated by expert thought leaders and driven by superstar attendees.
Topic 1 - Optimizing Collaboration through the Patient Services Lifecycle
- Key components in deciding on an external partner(s)
How to redefine your RFP to be less transactional and more relational - Best practices in vendor collaboration and management
What can the different stakeholder groups teach each other?
What makes the relationship mutually beneficial? - Learn strategies to manage transition between vendors
Red flags and gaps to look for in partnerships
What does the transition process look like?
Topic 2 - Leadership Skills – Best Practices in Hiring and Managing your Patient Services Team
- Identify strategies to hire people with the right skill set and understand the staffing model that is needed for your patient population
- Learn how to put together robust and comprehensive training schedule
- Ensure that your team remains compliant
Topic 3 - Incorporating Patient Ambassadors into your Patient Support Program
- Discuss the benefits and risks of patient ambassador programs
- Benchmark best practices in implementing an effective and compliant patient ambassador program
- Strategize on how your organization can be innovative in structuring their programs and picking their agency partners
- Bhawana Nagar - Associate Director, Patient Access and Affordability Marketing solutions, Johnson and Johnson
- Julie Kilcoyne - Senior Director, Healthcare Law, Blueprint Medicines
- Lakia Lewis-Latin - Director, Program Management Strategy, Abbvie
- Maria Pandolfo - Vice President, Patient Services, Catalyst Pharma