18 - 21 November 2024
InterContinental O2London Niels Van der WildtPartner at McKinsey & CompanySpeaker
Profile
- Delivered Generative AI chatbot for global leading bank to 4000+ customers, demonstrating a performance uplift of 20% compared to existing rules-based bot in 7 weeks
- Delivered Generative AI agent assist for a leading UK Technology and Media company, live testing with 20 agents showed improvement of AHT spend on knowledge retrieval by 75%
- Defined comprehensive Generative AI value-at-stake assessment for a leading retail bank, identifying an overall opportunity of 10-15% across all cost categories
- Defined Generative AI strategy for a leading UK Technology and Media company, including a full use-case pipeline across the company and set-up of the GenAI operating model to ensure guardrails and re-usable components
- Designed Technology Operating Model and Workforce Sourcing Strategy for leading UK Bank, realising a 15% reduction in cost-of-change while improving quality and time-to-market
- Designed end-to-end product management lifecycle for Capital Markets Infrastructure provider, increased available capacity for new features by 30%
- Designed holistic Technology strategy and Transformation Operating Model for a leading Technology and Media company in Europe covering ~8,000 FTE
- Before joining McKinsey in 2016, Niels worked in Technology at Deutsche Bank for four years and as Lead Software Engineer at a Belgian digital agency for three years
- Niels has obtained an MBA from London Business School and a Masters in Computer Science from University College London. He is fluent in both English and Dutch
Agenda Sessions
GenAI – innovation & opportunities
, 12:55View Session