This site is part of the Informa Connect Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 3099067.

RiskMinds International
18 - 21 November 2024
InterContinental O2London

Niels Van der Wildt
Partner at McKinsey & Company


  • Delivered Generative AI chatbot for global leading bank to 4000+ customers, demonstrating a performance uplift of 20% compared to existing rules-based bot in 7 weeks
  • Delivered Generative AI agent assist for a leading UK Technology and Media company, live testing with 20 agents showed improvement of AHT spend on knowledge retrieval by 75%
  • Defined comprehensive Generative AI value-at-stake assessment for a leading retail bank, identifying an overall opportunity of 10-15% across all cost categories
  • Defined Generative AI strategy for a leading UK Technology and Media company, including a full use-case pipeline across the company and set-up of the GenAI operating model to ensure guardrails and re-usable components
  • Designed Technology Operating Model and Workforce Sourcing Strategy for leading UK Bank, realising a 15% reduction in cost-of-change while improving quality and time-to-market
  • Designed end-to-end product management lifecycle for Capital Markets Infrastructure provider, increased available capacity for new features by 30%
  • Designed holistic Technology strategy and Transformation Operating Model for a leading Technology and Media company in Europe covering ~8,000 FTE
  • Before joining McKinsey in 2016, Niels worked in Technology at Deutsche Bank for four years and as Lead Software Engineer at a Belgian digital agency for three years
  • Niels has obtained an MBA from London Business School and a Masters in Computer Science from University College London. He is fluent in both English and Dutch

Agenda Sessions

  • GenAI – innovation & opportunities