Root Cause Investigation & Analysis

The Root Cause Investigation & Analysis course is a professional training programme designed to develop skills in identifying true root causes of organisational problems. It focuses on eliminating recurring issues and fostering sustainable solutions through structured investigation, advanced analysis techniques, and stakeholder collaboration. This course is essential for professionals aiming to drive continuous improvement and operational excellence.

In this course, you will learn to distinguish between symptoms, contributing factors, and true root causes to prevent problem recurrence. You will gain hands-on experience with advanced tools such as 5 Whys, Fishbone diagrams, and Pareto analysis for accurate cause analysis. Additionally, you will develop skills in stakeholder engagement, designing corrective and preventive actions, and effectively communicating investigation findings.

More details are available in the course brochure.

The course employs a structured investigation methodology that includes defining problem scope, evidence collection, fact-based analysis, and stakeholder involvement. It incorporates advanced analytical frameworks like the 5 Whys technique, Fishbone diagrams for cause-and-effect mapping, and Pareto analysis for prioritising causes. This framework ensures a comprehensive root cause analysis for project managers and other professionals to achieve sustainable improvements.

This course is ideal for professionals directly involved in problem-solving such as Quality Managers, Operations Supervisors, Risk and Compliance Officers, Project Managers, and Process Improvement Specialists. It benefits those responsible for investigating failures, quality issues, and inefficiencies in their organisations. Leadership roles such as department heads and team leaders will also find the course valuable for fostering accountability and collaboration.

Key modules include Principles of Root Cause Thinking, Structured Investigation Methodology, Core Root Cause Analysis Tools, Human, Process, and Systemic Causes, Advanced Cause Analysis Techniques, Data-Based Investigation, Developing Corrective Actions, Preventive Actions and Control Mechanisms, and Investigation Reporting. These modules integrate practical exercises and case studies to reinforce learning and application of root cause analysis techniques.

Upon satisfactory attendance and successful completion of continuous assessment activities during the course, you will receive an Informa Connect Academy Certificate of Completion. If attendance or assessment requirements are not met, a Certificate of Attendance will be awarded, indicating the number of hours attended. The certification recognises your competence in root cause analysis and investigation.

There are no formal prerequisites mentioned for this course, but it is recommended for professionals involved in quality management, operations, compliance, risk mitigation, and project management functions. Participants are required to bring their laptops to engage actively with the course exercises and case studies. Download the course brochure for full details on preparation.

The course is delivered as in-person training and includes comprehensive documentation, luncheon, and refreshments for attendees. The exact duration and schedule can be found by contacting the organisers or visiting the official website. Hardware requirements include bringing a personal laptop for interactive sessions and workshops.

Participants must bring their laptops to fully engage in hands-on activities using root cause analysis tools such as 5 Whys, Fishbone diagrams, and Pareto analysis. Course fees include detailed documentation and learning materials to support in-class learning and post-course application. Access to real-world case studies and structured exercises enhances the practical learning experience.

The course emphasises designing sustainable corrective and preventive actions using tools like Risk Heat Maps and control mechanisms to prevent issue recurrence. It develops skills in communicating evidence-based findings and capturing lessons learned to foster continuous organisational improvement. This practical approach ensures attendees can apply root cause analysis techniques effectively within their own operational environments.

Informa Connect Academy is a global provider of certified professional training, offering expert-led courses in leadership, finance, HR, strategy, and more. As part of the FTSE 100-listed Informa Group, we deliver 1,000+ courses annually across in-person, live online, and digital formats, helping professionals and organisations upskill with confidence.

Informa Connect Academy delivers training across 15+ key sectors, including:

• Finance & Risk

• Human Resources

• Project Management

• Energy & Sustainability

• Maritime & Transport

• Technology & Innovation

• Leadership & Strategy

• Law, Procurement & Supply Chain

Each course is industry-relevant and globally certified, helping professionals upskill with practical tools for career growth.

Explore programmes by sector in our course catalogue or calendar.

Informa Connect Academy offers 1,000+ certified training programmes across in-person, live online, and on-demand formats. Courses cover leadership, finance, HR, strategy, operations, and more with CPD-accredited and university-backed options. Whether you're seeking flexible online learning or immersive classroom sessions in cities like Dubai, London, or Singapore, there’s a format to suit every schedule and career stage.

Our courses are led by senior certified trainers and former C-suite leaders with 15–30+ years of real-world experience. Faculty members are experts in their field, often working across Europe, the Middle East, Asia, and Australia. You’ll find bios and credentials for each trainer on the brochure, so you know exactly who’s leading your session before enrolling.

Yes, this course is certified by NASBA and PMI. Most Informa Connect Academy courses are CPD-accredited or delivered in partnership with globally recognised organisations, including CIPD, PMI, NASBA, EFQM, WorldatWork, and DMI.

These accreditations ensure that our programmes meet international training standards and support your professional development goals.

You can view the full list of accreditation and academic partners on our website.

The course focuses on equipping professionals with structured investigation techniques, advanced analytical tools, and stakeholder collaboration strategies to identify true root causes of problems, eliminate recurring issues, and drive sustainable solutions.

This course is ideal for professionals involved in quality management, operations, compliance, and risk mitigation. Specific roles include:

• Quality Managers and Analysts
• Risk and Compliance Officers
• Process Improvement Specialists
• Project Managers
• Operations Managers and Supervisors
• Department Heads and Team Leaders

Participants will:

• Master structured investigation techniques to uncover true root causes.
• Apply advanced tools like 5 Whys, Fishbone diagrams, and Pareto analysis.
• Design sustainable corrective and preventive actions using tools like Risk Heat Maps.
• Enhance stakeholder collaboration and manage conflicting perspectives.
• Communicate findings effectively through structured investigation reports.

The course includes hands-on experience with:

• 5 Whys technique
• Fishbone diagrams
• Pareto analysis
• Risk Heat Maps
• Cause-and-effect mapping
• Structured investigation methodologies