Frequently Asked Questions
Below you will find answers to questions we get asked most often about SuperReturn North America.
If your question is related to ConnectMe, please visit ConnectMe FAQS.
Event FAQs
What is the layout of the event week?
Please see our event schedule here
Interested in sponsoring SuperReturn North America?
We'll provide you the platform to meet and win business from private capital's leading decision-makers.
Tell us what you want to achieve and we'll help you get there. Please contact Mandy at sponsorsuperreturn@informa.com or call 1 (416) 671-9449.
Interested in speaking at SuperReturn North America?
We’re always looking for exciting new speakers.
If you’d like to speak and share your ideas with the most senior community in private capital, now is the time to let us know. Contact lottie.leinfellner@informa.com now.
How do I register for a free LP pass?
Free for LPs from the following organisations: banks, corporate investors, development finance institutions, endowments, family offices, foundations, insurance companies, investment consultants, pension funds, RIAs and sovereign wealth funds subject to qualification.
Please note you need to be a member of the LP’s investment team and your primary focus should be investing in GP funds. Max 3 passes per organisation.
Please contact maya.marek@informa.com to apply. Send us your address or as much detail on your position/organisation as possible.
Marketing partnerships/free places
We're always looking for new people to market our events to.
If you think you have a good list of potential prospects, please contact jasmine.mukerji@informa.com.
How do I register for a press pass?
SuperReturn welcomes journalists, reporters, radio personalities, photographers, film crews, and other members of the traditional news media at our conferences and events.
To apply please email jasmine.mukerji@informa.com.
How do I see a list of attendees?
Our attendee list is shared via the Connect desktop and app-based platform exactly 3 weeks before the main conference first day.
You will receive an email on this date with your login instructions.
You can view a snapshot of the very top names in private capital attending here.
Do you have discounted hotel rooms?
We are offering a discounted rate for rooms at nearby hotels.
Book your accommodation.
We encourage you to book early to avoid disappointment.
Are the sessions recorded?
Sessions will not be recorded for this event.
Can I claim CPD points against my attendance?
SuperReturn Operating Partners North America is a CPD certified event. Attendees can request a CPD certificate after attending the event. For further information on CPD certification please visit: http://www.cpduk.co.uk
Will presentation slides/handouts be made available post event?
Presentation slides where we gain permission from the speaker will be available post event. No handouts.
Attendee
How can I process a replacement?
Please contact info.events@informa.com along with the below details:
- Original Attendee:
- Name of replacement:
- Salutation (Ms,Mr,Dr,prof):
- Job title:
- Company name:
- Company address (including postal code):
- Phone number:
- Email address:
How can I amend my details?
Please contact info.events@informa.com along with your full name, company name, and the details of the amendment.
How long do refunds take to process?
Refunds take 4-6 weeks to process.
Can I split my pass with someone else?
Your pass cannot be split or shared between attendees under any circumstances.
Do you provide invoice options?
We are moving away from invoice/wire transfer options for all our events, all registrations must be completed with credit card at check out if under $5,000. Once completed your will receive a paid invoice within 1-2 days and access to ConnectMe within 24 hours if open.
If you can’t pay by credit card for payments up to $5,000, please contact gf-registrations@informa.com.
Cancellation policies
Information on cancellation, payment and replacement policies can be found here.
Other commonly asked questions
Do you offer early bird tickets?
Yes, please refer to our booking page for early bird pricing.
When will the session recordings be posted to Streamly after the event?
There will be no session recordings available.
Prayer room
A Prayer Room will be available throughout the week. Please speak to a member of the events team if you need access to it onsite.
Mother's room
A Mother's room will be available throughout the week. Please speak to a member of the events team if you need access to it onsite.
Dietary options
All breaks and lunches will include at least one vegan and veggie option. If you require a Kosher Meal, please notify a member of the event team.
Networking opportunities
When does the app open?
The app launches 3 weeks prior to the event on Tuesday 12 January.
When does the app close?
The app closes two weeks after the event on Friday 19 February.
Will I be able to book a meeting table at the event? Where is the ConnectMe networking lounge?
You may use a meeting table at the event in our ConnectMe lounge - see event signage onsite.
Are there any recordings or photographs, social media assets I can have access to after the event?
All event photographs will be available 1-2 weeks post event, here.
Where can I sign up to receive event photos by the photographer?
All event photographs will be available 1-2 weeks post event, and will be available here
Are InvestorInsights only available for sponsors of the event?
Yes
Can I bring my family?
Only registered attendees can attend the event.
What are the weather conditions in Florida? Is there anything I need to remember to bring with me?
February temperatures in Hollywood, Florida range from 78° F / 25° C to 62° F / 17° C, with about 11 hours of sunlight per day.
Do I need a VISA to enter the US? If so, do you support delegates with this process?
Please note that holders of certain passports may need to apply for a visa in order to attend the event.Informa cannot be held responsible for the refusal to grant a visa, and in such circumstances, Informa will not be responsible for any charges incurred, including but not limited to flight or hotel cancellation costs.
Still have questions?
If you still have questions, please do not hesitate to contact us.
