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COURSE OUTLINE
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COURSE OUTLINE
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Presentation
Introduction and baseline of your SRM challenges
Categorising suppliers
- Outside vs. inside spend
- By grouping configuration
Determining relative importance
- Their importance to you
- Your importance to them
Relationship reach
- Over time: the contract lifecycle
- Many-to-many: the networks
Governance Charter
- Key elements of the interparty management agreement
- Interparty roles and accountabilities
Scorecarding suppliers
- The Contract Scorecard
- Supplier evaluation reporting
Relationship design
- Relationship quadrant and KPIs
Interpersonal relationships
Contract Management Profile styles – your style, and global benchmarks
Managing conflict and difficult conversations
- Alternative dispute resolution (arbitration, mediation, and independent expert) – how it really works
- Your conflict management style
- Conflict styles in action
- Plan a constructive solution
- CMP test
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