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The hidden costs of fraud and dispute management: Where to automate the process and reduce losses

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Upcoming Webinar: The Hidden Costs of Fraud and Dispute Management: Where to Automate the Process and Reduce Losses
Date: Wednesday, September 28, 2022 | Time:  4:00pm BST / 11:00am ET

The fintech and payments industries are rapidly evolving. Isn’t it time fraud and dispute management processes did as well? Financial institutions not seeking alternatives to legacy infrastructure are constrained in their ability to automate and streamline lengthy and manual processes, such as chargeback management.

In this webinar, Quavo’s SVP, Revenue Executive Brittany Usher, and KeyBank’s Head of Enterprise Fraud Services, Jen Martin, will join Finovate’s Julie Muhn to discuss initial steps toward automation for issuing financial institutions seeking to overhaul their pre-existing manual and legacy systems. Along with providing business case examples, Brittany and Jen will elaborate on the lessons learned from implementing new software, conducting a cost analysis examining price per transaction, chargeback recoveries, manual intervention, fines, and overhead costs.


  • Discover tips on the first steps to take when seeking to overhaul preexisting manual/legacy systems with real life examples and lessons learned. This is a common obstacle to implementing new software.
  • Learn how to set up data requirements, merchant collab software, accounting, and more.
  • Conduct current cost analysis – price per transaction, chargeback recovery, manual intervention, fines, overhead, and more.

Register now!

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