Julio Franco

Chief Customer Officer at Zappi

Speaker

Julio Franco is Chief Customer Officer at Zappi, where he leads a global team focused on helping brands get the most value from their insights. With over 20 years of experience, Julio has helped global companies adopt connected, consumer-centric ways of working. Prior to Zappi, he led insights at AIG and held leadership roles at Ipsos, guiding large-scale research initiatives. A passionate advocate for transformation and customer centricity, Julio empowers teams to move from validation to learning, putting consumers at the heart of innovation.