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Treating Vulnerable Customers Fairly- day one - GMT (Greenwich Mean Time, GMTZ)
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Treating Vulnerable Customers Fairly- day one - GMT (Greenwich Mean Time, GMTZ)
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10:00 - 10:30
Structured networking and 1:1 meetings
10:30 - 10:35
Chair's welcome
10:35 - 11:15
What would make 2021 a better year for vulnerable customers?
11:15 - 11:30
Structured networking and 1:1 meetings
11:30 - 12:15
Debt advice and customer behaviours over the next 12 months
12:15 - 13:00
Inclusive design: From data to design
13:00 - 13:30
Structured networking and 1:1 meetings
13:30 - 14:15
Conduct & culture: Shaping policies & affecting cultural change
14:15 - 15:00
Identifying vulnerable customers
15:00 - 15:15
Structured networking and 1:1 meetings
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