Online Virtual Conference,
Delivered Live (GMT) & On-Demand Afterwards
Treating Vulnerable Customers Fairly 2021
Speakers implementing vulnerable customer frameworks
Supporting vulnerable customers in line with the FCA's winter guidance
Gain a consensus around best practice
Understand how the major organisations within financial services are shaping their vulnerable customer policies across the customer journey so you can build a picture of what best practice looks like and compare your own policies
Hear from some of the biggest organisations
Outlining their thoughts behind how they are not just meeting but exceeding the compliance expectations include Capital One, HSBC and Bank of Ireland, as well as the Money Advice Trust, StepChange and more
Implement principles based regulation
Take away ideas and strategies that you can adapt and implement in your organisation on Monday morning around how your industry peers are support vulnerable customers and meeting the principles based regulatory expectations
Tighten your framework in advance of a bumpy 2021
With vulnerable customer support rightly a priority from the FCA, we will be exploring how you can meet the needs of your vulnerable customers once the pandemic government support schemes end and when post-pandemic unemployment levels peak
Defining and identifying vulnerability
Share strategies and insights with your industry peers as to how you are working to identify vulnerable customers, especially with the accelerated adoption of technology during 2020 and extra level of disconnect
One of the best ways to connect with the industry as the regulatory pace accelerates
Digital events are the safest way to host a mass gathering, which will allow you to share and gain ideas from your colleagues and ensure you fully understand the societal and regulatory demands to support vulnerable customers as the focus increases
Think you or your colleagues may be interested in attending more than one event in 2021?
Don’t book on just this event. If you are from a Regulated Financial Services Firm then see below for some great multi-event offers!
To take advantage of these offers or to discuss your needs please contact Narinder Hayer on +44 (0) 20 20 7017 7476 or at Luke.Davies@informa.com.
1) For access for you as an individual:
- Gain access to three events for the price of two. Simply choose which events you’d like to attend from across the whole 2021 Infoline portfolio.
2) For access for you and your colleagues within your organisation:
- Arrange for your organisation to attend each of the events in a particular area (bundle) and get a 50% discount on all your tickets!