This site is part of the Informa Connect Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 3099067.

Treating Vulnerable Customers Fairly
2 & 3 February 2021
Online Virtual ConferenceDelivered Live (GMT) & On-Demand Afterwards
Menu
keyboard_arrow_right

Treating Vulnerable Customers Fairly- day two - GMT (Greenwich Mean Time, GMTZ)

keyboard_arrow_leftSearch & Filter
search
Treating Vulnerable Customers Fairly- day two - GMT (Greenwich Mean Time, GMTZ)
search
10:00 - 10:30
Structured networking and 1:1 meetings
10:30 - 10:35
Chair's welcome
10:35 - 11:20
Developing processes across the customer journey to support vulnerable customers
11:20 - 11:40
Structured networking and 1:1 meetings
11:40 - 12:20
Front end: Dealing with vulnerable customers through the affordability stage
12:20 - 13:00
Vulnerability: Remembering what we’re asking our colleagues to do
13:00 - 13:30
Structured networking and 1:1 meetings
13:30 - 14:15
Adapting strategically for vulnerability in the future
14:15 - 15:00
Developing good customer outcomes
15:00 - 15:15
Structured networking and 1:1 meetings
Treating Vulnerable Customers Fairly- day one
Filter
Formats
Choose Day