Putting People at the Heart of Technology
Humanising IT™ revolutionises IT Service Management by placing people at the heart of technology delivery. This ground-breaking methodology seamlessly blends human-centred design with traditional IT service management, creating a balanced approach that addresses both technical requirements and actual user needs simultaneously.
The HIT Double Diamond Framework™
At the core of the methodology lies the innovative HIT Double Diamond Framework™ (HIT DDF™), which guides organisations through:
- Empathy-driven discovery of real user needs
- Context-aware analysis of service environments
- Iterative improvement of IT service delivery